Robbie Heilman

Customer Service Staff

Publix Super Markets Inc

06.2017 - Current

Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Maintained up-to-date knowledge of product and service changes.
Delivered prompt service to prioritize customer needs.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Contributed to increased sales by offering personalized product recommendations based on customer needs.
Investigated and resolved customer inquiries and complaints quickly.
Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
Increased efficiency and performance by monitoring team member productivity and providing feedback.
Trained staff on operating procedures and company services.
Handled customer inquiries and suggestions courteously and professionally.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
Developed strong organizational and communication skills through coursework and volunteer activities.
Skilled at working independently and collaboratively in a team environment.
Strengthened communication skills through regular interactions with others.
Managed time efficiently in order to complete all tasks within deadlines.
Proven ability to learn quickly and adapt to new situations.
Exercised leadership capabilities by successfully motivating and inspiring others.