Robert Hicks
Bluefield,WV
Summary
Industrious and enthusiastic Manager proven to consistently meet productivity goals and business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving customer issues to maximize satisfaction and meet targeted service level. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Manager
Ramey Motors
Princeton, WV
08.2019 - Current
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Conducted monthly inventories of raw materials and components on work floor.
- Onboarded new employees with training and new hire documentation.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Approved regular payroll submissions for employees.
- Accomplished multiple tasks within established timeframes.
- Managed over 50 calls a day
Manager
Cole Collision Center
Beckley, WV
09.2009 - 08.2019
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Directed staff and managed annual capital budget.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Manager/ Estimator
Bodyworks Inc
Princeton, WV
06.2005 - 07.2009
- started as a estimator, wrote estimates for approximately 2 years then when the manager left i took his position.
- Prepared estimates used by management for purposes such as planning, organizing and scheduling work.
- Wrote estimates on multiple car manufacturers
- managed body and paint technicians.
Autobody Technician
Ramey Motors
Princeton, WV
01.1998 - 05.2005
- Prepared logs on each repair and maintained customer records for each job.
- Replaced and repaired vehicle parts according to work order instructions.
- Operated tools, equipment and machinery according to prescribed safety procedures.
- Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.
- Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
- Welded and finished body pieces on over 300 repairs with great skill and accuracy.
- Inspected new parts and areas of repair to verify correctness and quality.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained excellent attendance record, consistently arriving to work on time.
- Maintained energy and enthusiasm in fast-paced environment.
- Went to multiple auto body ase and i car classes where i received numerous certifications. extensive knowledge in frame repair procedures.
- Completed Chief Frame school in Toledo Oh and received certification.
Education
High School Diploma -
Princeton High School
Princeton Wv06.1995
Skills
- Strategic planning
- Staff Management
- Policies and procedures
- Key Performance Indicators
- Mathematical calculations
- Job inspections
- Verbal and written communication
- Schedule optimization
- Financial Management
- Coaching and mentoring
Certification
Certified Chief frame tech
ASE chief training in computerized measuring
I car certified in e-structural repair technology
Masters school of auto body management
ASE non-structural analysis & damage repair
ASE structural analysis & damage repair
ASE mechanical and electrical components
I car production management
I car estimator
I car exterior panels damage analysis
I car MVP advanced estimating
I car understanding high voltage safety
I car color tinting class
I car aluminum intensive vehicle repairs
Timeline
Manager
Ramey Motors
08.2019 - Current
Manager
Cole Collision Center
09.2009 - 08.2019
Manager/ Estimator
Bodyworks Inc
06.2005 - 07.2009
Autobody Technician
Ramey Motors
01.1998 - 05.2005
High School Diploma -
Princeton High School
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