Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robbie Jeffery

Fort Worth,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

14
14
years of professional experience

Work History

CNA

Helping Restore Ability
12.2012 - Current
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Supported needs of 22+ residents under long-term care.

Customer Service Representative /COVID-19 Data Entry Staff Member

City Of Fort Worth Police Department
02.2020 - 08.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Updated account information to maintain customer records.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Streamlined workflow for healthcare professionals by efficiently handling high volumes of data entry tasks.
  • Enhanced data accuracy by meticulously inputting COVID-19 test results and demographics into the system.
  • Maintained patient confidentiality and adhered to strict HIPAA regulations while managing sensitive health records.

Customer Service Cashier

Toys"R"Us
04.2010 - 02.2012
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted
  • Promoted positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

High School Diploma -

Tarrant County College District
Fort Worth, TX
01.2012

Skills

  • Patient Care
  • Vital signs monitoring
  • Compassion and Empathy
  • Bathing Assistance
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Data Entry
  • Customer Relations
  • Problem Resolution

Timeline

Customer Service Representative /COVID-19 Data Entry Staff Member

City Of Fort Worth Police Department
02.2020 - 08.2021

CNA

Helping Restore Ability
12.2012 - Current

Customer Service Cashier

Toys"R"Us
04.2010 - 02.2012

High School Diploma -

Tarrant County College District

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Robbie Jeffery