Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Robbie Kear

Onalaska,TX

Summary

Dynamic Operations Manager at Star Dental Partners with a proven track record in team leadership and problem-solving. Enhanced customer satisfaction and employee retention through effective communication and strategic initiatives. Skilled in operations management, I fostered a positive work environment while driving performance improvements and ensuring compliance with company standards.

Overview

24
24
years of professional experience

Work History

Operations Manager

Star Dental Partners
12.2020 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Hygiene/Dental Treatment Coordinator

Chris E. Perkins, D.D.S.
07.2001 - 12.2020
  • Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
  • Increased case acceptance rates through persuasive presentation of treatment options and benefits.
  • Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
  • Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
  • Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
  • Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
  • Researched billing issues, scheduled appointments and verified insurance coverage.
  • Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
  • Educated patients on dental benefits and coordinated proper payment with insurance companies.
  • Streamlined appointment scheduling for increased efficiency and reduced wait times.
  • Served as a liaison between patients, clinical staff, and external specialists during referral processes or collaborative care efforts.
  • Built strong relationships with referring providers through regular communication updates on shared cases.
  • Facilitated communication between dental staff members, fostering a positive work environment and seamless patient care.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.

Education

No Degree - Dental Radiology

University of Texas
TX

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Exceptional Customer service
  • Employee relations and conflict resolution
  • Planning and implementation
  • Policies and procedures implementation
  • Workflow optimization
  • Superb time management skills
  • Onboarding and orientation
  • Delegation
  • Unsurpassed work ethic
  • Cross-functional collaboration

Accomplishments

  • Saved the company considerably by aggressively negotiating with suppliers.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 6 staff members.
  • Reduced operational expense by streamlining branch operations.

Timeline

Operations Manager

Star Dental Partners
12.2020 - Current

Hygiene/Dental Treatment Coordinator

Chris E. Perkins, D.D.S.
07.2001 - 12.2020

No Degree - Dental Radiology

University of Texas

Similar Profiles

CREATE PROFILE