ROBBIE LEIGH CROWE
Consumer Loan Officer
Fort Worth,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Consumer Loan Officer
American Airlines Federal Credit Union
11.2021 - Current
- Interviewing members to understand what is needed to help them achieve their dreams or goals while providing world class customer service
- Reviewing and collecting information from credit reports
- Underwriting loans from start to finish
- Decision and funding loans
- Providing Solutions
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Meeting monthly team goals.
MSR/Loan Processor
American Airlines Federal Credit Union
09.2017 - 11.2021
- Bank Teller.
- Completing bank audits.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
Member Advocacy Center
American Airlines Federal Credit Union
06.2009 - 09.2012
- Working in call center environment
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Investigated and resolved customer inquiries and complaints quickly
- Met customer call guidelines for service levels, handle time and productivity
- Connected members with correct departments
- Worked on "Special Projects"
Education
High school or equivalent - General
Haltom High School/Continental Academy
Haltom City, TXSkills
- Microsoft Word
- Microsoft Excel
- Simitar
- Meridian Link
- Outlook
- Loan Origination
- Credit analysis
- Documentation Review
- Customer service-focused
- Consumer Lending
- Relationship building and management
Timeline
Consumer Loan Officer
American Airlines Federal Credit Union
11.2021 - Current
MSR/Loan Processor
American Airlines Federal Credit Union
09.2017 - 11.2021
Member Advocacy Center
American Airlines Federal Credit Union
06.2009 - 09.2012
High school or equivalent - General
Haltom High School/Continental Academy
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