Robbie Michaels

After giving birth to my late in life daughter I decided tom pursue my love of photography, which I discovered as a senior in High School.

I had to put that on hold in 2010 when I suddenly needed to leave all to take care of my 92 year old mother with dementia until 2019 when she passed away from Covid.

• Addressed and cleared up hundreds of emails and outstanding test results at the height of the pandemic.
• Handled time sensitive results and client information with discretion, ensuring confidentiality at all times.
• Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
• Maintained accurate record-keeping with proactive attention to client information updates.
• Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
• Adapted quickly to changes in government policy while maintaining excellent service standards for existing clients.
• Utilized active listening skills to identify customer needs and provide appropriate solutions.
• Assisted clients with navigating online platforms enhancing their overall experience with the company's portal.
• Interfaced with labs and tester team to track outstanding test results.
• Managed incoming calls, emails and texts, providing prompt and accurate information to clients about where to test and how to obtain results.
• Developed great relationships with the labs and companies who used our testers on a weekly basis.

Was recruited based on my strong organizational skills and work ethic to prepare her multi discipline dental office for accreditation.

. Combed through 20,000 square feet of stockrooms containing

all types of dental supplies to ensure all items were not expired.

. Organized all stock areas to a high standard.

. Organized all treatment rooms to reflect the same organization

so the Dr. could move from room to room and find all

implements in the same spot in every room.

. Insured the same high standard of cleanliness in all treatment

rooms.

The Dr passed accreditation with flying colors.

• Continuously assessed store layout and visual merchandising displays, making adjustments as needed to enhance customer engagement and product appeal.
• Streamlined store operations by organizing backstock, addressing slow sellers to liquidate.
• Elevated the presentation of Jewelry to enhance the merchandise and attract new customers.
• Developed relationships with customers to create return business.
• Delivered exceptional customer service by addressing client needs promptly and professionally.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Resolved customer complaints effectively, fostering positive relationships with clientele and ensuring their satisfaction with products and services provided.

. My main priority was to develop strong customer relationships

in a neighborhood business where I lived.

. Reorganized and elevated the housekeeping standards in the

entire store as well as stockroom.

. Developed strong relationships with our vendors.

. Trained all employees to maintain a high customer service

experience as well as high standards in stock keeping.

. Introduced mosaics and wood painting to increase the average

transaction as well as attracting additional customers.

. Added adult night to paint and sip.

. Did single parties for additional business as well.

. Grew the annual volume by $200,000 by increasing the number of

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated proficient leadership skills to motivate employees and build competent teams.
• Collaborated with senior management to develop strategic initiatives and long term goals.
• Maintained P&L and shouldered corporate fiscal responsibility.
• Enhanced company profitability by implementing strategic business plans and optimizing operational processes.
• Identified opportunities to improve business process flows and productivity.
• Hired and managed employees to maximize productivity while training staff on best practices and protocols.
• Transformed customer experience by designing and executing comprehensive service improvement initiatives aimed at enhancing satisfaction levels.
• Hired and managed new department, group, operations, security and HR managers to drive business growth.
• Developed program to promote new managers from within, building and maintaining cohesive leadership structure.