ROBBIE MILLIS
EUDORA,KS
Summary
Organized and proactive Customer Service Sales Specialist thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills.
Overview
18
18
years of professional experience
Work History
Sales/Customer Service Specialist
LKQ Corp
02.2017 - 07.2023
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Trained new employees on customer service, money handling and organizing strategies.
- Delivered superior customer service to retain existing customers and attract future customers.
- Fostered top-quality service delivery by answering questions and solving problems related to product information, pricing and order fulfillment.
- Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving 95% of issues.
Lead Operator
PGI Inc
09.2005 - 12.2016
- Assigned tasks to team members based upon individual strengths and experience, realizing productivity and workflow improvements.
- Properly set up teleconfereces before each conference and verified function.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Education
Some College (No Degree) - General Studies
Independence Community College
Independence, KSHigh School Diploma -
Neodesha High School
Neodesha, KS05.1996
Skills
- Product Knowledge
- Call Control
- Financial Transactions
- Effective Customer Communication
- Credit Adjustments
- Critical Thinking
- Shipping Coordination
- Developing Customer Relationships
- Correcting Discrepancies
- Customer Service and Assistance
- Customer Complaint Resolution
- Special Orders
- High-Volume Environments
- Conflict Resolution Techniques
- Run Stores in Wal Mart, E-bay, and Amazon
- Proficient using AS400
Timeline
Sales/Customer Service Specialist
LKQ Corp
02.2017 - 07.2023
Lead Operator
PGI Inc
09.2005 - 12.2016
Some College (No Degree) - General Studies
Independence Community College
High School Diploma -
Neodesha High School
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