Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robbie Moss

Byron,GA

Summary

Proven Operations Manager with a track record of enhancing operational efficiency and customer satisfaction at TJM. Skilled in Operations Management and Team Leadership, demonstrated through improved performance outcomes and streamlined supply chain processes. Expert in fostering client relationships and driving quality assurance, achieving a significant increase in accountability and compliance. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

Operations Manager

TJM
02.2021 - 06.2024
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.

Driver, Warehouse Orders

Frito Lay Transportation
12.2014 - 01.2021
  • Performed daily vehicle inspections.
  • Maintained safe driving records by strictly following traffic rules and regulations.
  • Loaded and unloaded trucks using pallet jacks or forklifts when required, ensuring proper handling of items.
  • Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
  • Enhanced customer satisfaction with timely deliveries and professional communication during pickups and dropoffs.
  • Collaborated with warehouse staff for efficient loading and unloading of cargo, minimizing delays in the supply chain process.
  • Efficiently navigated various types of vehicles through different road conditions, maintaining safety standards throughout all trips.
  • Handled sensitive materials with care, ensuring no damage occurred during transportation or storage periods.
  • Managed time efficiently while on the road to meet strict deadlines for multiple deliveries per shift.
  • Maintained detailed logs of miles driven, hours worked, fuel expenses, vehicle maintenance activities.
  • Assisted in inventory management, ensuring accurate record-keeping and timely processing of orders.
  • Improved delivery efficiency by optimizing routes and adhering to schedules.
  • Utilized GPS navigation systems effectively for precise route guidance and seamless transport between destinations.
  • Adhered to company policies regarding appropriate use of equipment such as hand trucks or dollies during item transport.
  • Operated light trucks to deliver loads as far as 1,000 miles from home location.

Education

High School Diploma -

Westside High School
Macon, GA
08.1999

Skills

  • Team Leadership
  • Customer Service
  • Decision-Making
  • Employee Motivation
  • Maintaining Compliance
  • Customer Relationship Management
  • Client Relationships
  • Problem-Solving

Timeline

Operations Manager

TJM
02.2021 - 06.2024

Driver, Warehouse Orders

Frito Lay Transportation
12.2014 - 01.2021

High School Diploma -

Westside High School
Robbie Moss