Robbie Murray
Middle River,MD
Summary
Effective leader with extensive experience in training development and talent acquisition. Known for coordinating impactful training sessions and driving initiatives that promote employee growth and operational success.
Overview
24
24
years of professional experience
Work History
Director or Recruitment, Onboarding, Retention
Papa John's Pizza
Tysons Corner, Virginia
12.2017 - Current
- Developed strategic initiatives to enhance organizational performance and efficiency.
- Collaborated with senior leadership to align departmental goals with company vision.
- Facilitated cross-departmental meetings to promote communication and collaboration.
- Assisted in crafting policies that drive operational excellence and employee engagement.
- Coordinated training sessions to ensure staff are informed about new initiatives.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Partnered with staff to create professional development plans to support personal and business growth.
Training General Manager
Papa John's Pizza
Baltimore, Maryland
05.2010 - 12.2017
- Manage the training process for hourly shift leaders and management team members by conducting restaurant operations training, administering and scoring tests, establishing and executing management training schedules, maintaining training files, and communicating trainee status and certification review to market management and the People Department. Coordinate and partner with market leadership to conduct new team member orientation (NTO).
- Actively recruit customer focused team members, maintain adequate staffing levels according to projected sales, properly orient and train team members to exceed customer expectations, ensure compliance with uniform and appearance standards, establish and communicate performance expectations and conduct timely and effective performance reviews. Document performance issues and take appropriate disciplinary action, up to and including separation. Effectively coach and develop team members to ensure entire team is quality and customer focused; and build an atmosphere of teamwork, energy and fun.
Assistant General Manager
Papa John's Pizza
Baltimore, Maryland
10.2001 - 05.2010
- Supervised daily operations to ensure efficient service and product quality.
- Managed inventory control to minimize waste and maintain stock levels.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Motivated and led team members to work together to achieve targets.
Education
Bachelor of Science - Business Administration
University of Maryland
MD04-1997
MBA - Business Administration And Management
University of Maryland Global Campus
Hyattsville, MDSkills
- Strategic planning
- Policy writing
- Performance evaluation
- Project management
- Training development
- Talent acquisition
Affiliations
Local Volunteer Recreational Soccer Coach
Timeline
Director or Recruitment, Onboarding, Retention
Papa John's Pizza
12.2017 - Current
Training General Manager
Papa John's Pizza
05.2010 - 12.2017
Assistant General Manager
Papa John's Pizza
10.2001 - 05.2010
Bachelor of Science - Business Administration
University of Maryland
MBA - Business Administration And Management
University of Maryland Global Campus