Summary
Overview
Work History
Education
Skills
Over the past 3 years i have accumulated over 5,500 hours knocking doors and training in sales.
Over the past 3 years i have accumulated over 7000 hours knocking doors and training in sales.
Over the past 3 years I have accumulated over 7,000 hours of DTH sales and training.
Timeline
Generic

Robbie Roberson

Commerce,GA

Summary

A hardworking sales management professional with a strong work ethic, I specialize in sales operations and optimizing procedures for enhanced profits and client acquisition. Proven success in improving sales procedures, streamlining processes, and leading analytical teams. I am committed to being the best Sales Manager possible, focused on motivating teams, expanding into new territories, and promoting product lines. Effective mentor, experienced in assessing performance and implementing improvements. Background in establishing lucrative partnerships, offering organization, and dependability in managing multiple priorities. Seeking a full-time position to apply interpersonal skills, time management, and problem-solving abilities to meet team goals.

Overview

4
4
years of professional experience

Work History

DTH Sales Manager

Smart Home Pros
12.2021 - 03.2024
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
  • Drove sales by developing multi-million dollar contract sales.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Facilitated cross-functional communication between sales, marketing, and product development teams to ensure cohesive efforts towards shared goals.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Self-motivated, with a strong sense of personal responsibility.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Worked well in a team setting, providing support and guidance.
  • Developed strong communication and organizational skills through working on group projects.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Proven ability to learn quickly and adapt to new situations.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Delivered services to customer locations within specific timeframes.
  • Developed and maintained courteous and effective working relationships.
  • Provided professional services and support in a dynamic work environment.
  • Organized and detail-oriented with a strong work ethic.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Evaluated competitor offerings to maintain a competitive edge, adapting strategies as necessary for sustained success.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Managed accounts to retain existing relationships and grow share of business.
  • Overcame objections from potential clients before the client brought them up by addressing concerns effectively and offering customized solutions based on their unique needs.

Sales Associate

Polo Ralph Lauren Factory Store
11.2020 - 02.2021
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Built relationships with customers to encourage repeat business.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Recommended complementary purchases to customers, increasing revenue.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Engaged with customers to build rapport and loyalty.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed efficient cash register operations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Sales Associate

G.H. Bass
03.2020 - 12.2020
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

High School Diploma -

Commerce High School
Commerce, GA
05.2021

Skills

  • Goal Setting
  • Market Trend Analysis
  • Customer Order Management
  • Salesforce Software
  • Customer Service
  • Positive and upbeat
  • Rapport and relationship building
  • Sales processes

Over the past 3 years i have accumulated over 5,500 hours knocking doors and training in sales.

Over the past three years I worked over the summer for Smart Home Pros, a subcontractor for Vivint Smart home. Each summer, which lasted 6 months at a time, I worked 6 days a week, 12 hours a day average. I was in the office by 11am Monday-Saturday for training and day planning for myself and the team. After that was completed I was knocking my first door by 1pm and would not be done until 10pm most nights. After selling through the day, there was an hour training with rookies and i would not get home until 11pm or later every night. 


When I was not in the summer season the company would have 6 weeks, spaced out as 2 week trips every other month, when we worked those same hours, and every Friday and Saturday. 



Over the past 3 years i have accumulated over 7000 hours knocking doors and training in sales.

Over the past three years, I dedicated my summers to working for Smart Home Pros, a subcontractor for Vivint Smart Home. During each six-month summer period, I maintained a rigorous schedule of six days a week, averaging 12 hours per day. Commencing work at the office by 11 am from Monday to Saturday, my responsibilities included training sessions and day planning for both myself and the team.

Following these sessions, I commenced door-to-door sales, often concluding around 10 pm. Post-sales activities involved an additional hour of training with rookies, resulting in late-night commitments, with my return home typically extending beyond 11 pm. Outside of the summer season, the company implemented six weeks of summer-like work trips, organized as two-week trips every other month, where the same demanding schedule applied, including work on every Friday and Saturday.

Upon totaling these hours, my accumulated experience encompasses just over 7,000 hours dedicated to sales and training.

Over the past 3 years I have accumulated over 7,000 hours of DTH sales and training.

Over the past three years, I dedicated my summers to working for Smart Home Pros, a subcontractor for Vivint Smart Home. During each six-month summer period, I maintained a rigorous schedule of six days a week, averaging 12 hours per day. Commencing work at the office by 11 am from Monday to Saturday, my responsibilities included training sessions and day planning for both myself and the team.

Following these sessions, I commenced door-to-door sales, often concluding around 10 pm. Post-sales activities involved an additional hour of training with rookies, resulting in late-night commitments, with my return home typically extending beyond 11 pm. Outside of the summer season, the company implemented six weeks of DTH sales, organized as two-week trips every other month, where the same demanding schedule applied. As well as work every Friday and Saturday during the off season.

Upon totaling these hours, my accumulated experience encompasses just over 7,000 hours dedicated to sales and training.

Timeline

DTH Sales Manager

Smart Home Pros
12.2021 - 03.2024

Sales Associate

Polo Ralph Lauren Factory Store
11.2020 - 02.2021

Sales Associate

G.H. Bass
03.2020 - 12.2020

High School Diploma -

Commerce High School
Robbie Roberson