Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robbie Sewell

Summary

Dynamic Vendor Management Specialist with a proven track record at Fannie Mae, excelling in supplier relationship management and conflict resolution. Enhanced vendor performance through strategic sourcing and effective communication, driving continuous improvement and optimizing inventory levels. Recognized for attention to detail and a strong work ethic in achieving business objectives.

Experienced in maintaining positive communication, building relationships and optimizing the performance of diverse vendors. Adept at vetting and onboarding new vendors to meet company standards and fulfill obligations. Results-driven, productivity-minded and instrumental in keeping vendors operating within policy guidelines.

Overview

22
22
years of professional experience

Work History

Vendor Management Specialist

Fannie Mae
03.2010 - Current
  • Facilitated smooth onboarding processes for new vendors, providing clear guidelines on expectations and procedures for seamless integration into the supply chain network.
  • Strengthened vendor relationships and enhanced revenue streams by applying business development opportunities.
  • Developed strong relationships with key vendors, resulting in improved communication and better deals.
  • Directed initiatives to automate vendor data and maintain controls to smooth validation and acceptance processes.
  • Maintained current documentation and submitted timely reports.
  • Resolved disputes between internal stakeholders and vendors in a timely and diplomatic manner, ensuring minimal disruption to business operations.
  • Optimized inventory levels through effective forecasting and demand planning techniques.
  • Established clear performance metrics for assessing vendor value, driving continuous improvement in supplier relations and outcomes.

JPMorgan Chase

Real Estate Owned/Short Sales
01.2008 - 03.2010
  • Managed a portfolio of bank owned and investor properties with numerous outsourcers to ensure accurate listings, timely reductions, decisive repairs, and approved offers while countering if needed.
  • Reviewing and managing reports on a daily and weekly basis to ensure low, aged and maximizing closings toward a monthly sales goal.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Organized and detail-oriented with a strong work ethic.

Customer Care Manager

Nationstar Mortgage
05.2003 - 01.2008
  • Implemented effective quality control measures to minimize errors and ensure high standards of service.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Created customer support strategies to increase customer retention.
  • Knowledgeable of pricing models and programs specifically designed for non-conforming consumers.
  • Produced monthly revenue, and profitability reports for senior management.

Education

No Degree - Business

United States Air Force
University Of Maryland

No Degree - Business

Unites States Air Force
City College Of Chicago

Skills

  • Supplier relationship management
  • Strategic sourcing
  • Performance reporting
  • Performance metrics analysis
  • Cross-functional communication
  • Relationship management
  • Vendor performance management
  • Problem-solving
  • Attention to detail
  • Organizational skills
  • Team collaboration
  • Decision-making
  • Conflict resolution

Timeline

Vendor Management Specialist

Fannie Mae
03.2010 - Current

JPMorgan Chase

Real Estate Owned/Short Sales
01.2008 - 03.2010

Customer Care Manager

Nationstar Mortgage
05.2003 - 01.2008

No Degree - Business

United States Air Force

No Degree - Business

Unites States Air Force

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