Robbie Stokes
Battleboro,North Carolina
Summary
Accomplished Consultant with a proven track record of delivering comprehensive solutions to enhance client operations, notably at Self Employed Services. Expert in analytical thinking and client relationships, I've driven productivity improvements and fostered strong partnerships. Skilled in MS Office and team leadership, my strategic approach ensures outstanding project leadership and quality assurance.
Overview
29
29
years of professional experience
Work History
Consultant
Self Employed Services
01.2020 - Current
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
- Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
Part Owner and Vice President
Northside Family Pharmacy
04.2006 - 12.2019
- Provided exceptional customer service, securing repeat clients and generating positive word-of-mouth referrals for the business.
- Negotiated favorable contracts with vendors and suppliers, reducing overall expenses without compromising on quality.
- Built a loyal clientele base through personalized attention to client needs and consistently delivering outstanding results on every project undertaken.
- Managed a diverse team of professionals, fostering a collaborative environment that led to increased productivity and employee satisfaction.
- Oversaw financial management by creating budgets, monitoring expenditures, and ensuring fiscal responsibility across all departments.
- Developed strong partnerships with suppliers, leading to improved product quality and better pricing for our business.
Body Shop Manager
Don Bulluck Chevrolet
01.1996 - 04.2016
- Supervised and managed shop operations and tasks.
- Developed estimates by costing parts, supplies and labor and calculating customers' payments.
- Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
- Coordinated and supervised [Number] shop and field service technicians and assigned tasks and work orders.
- Developed strong relations and partnerships with [Type] vendors and insurance companies to facilitate productive business dealings.
Education
High School Diploma -
Northern Nash High School
Rocky Mount, NC06.1978
Skills
- Problem-Solving
- Attention to Detail
- Team Leadership & Development
- Client Relationships
- MS Office
- Integrity and Honesty
- Analytical Thinking
- Issue Resolution
- Project Leadership
- Goal Setting
- Quality Assurance
- Analysis & Evaluation
Timeline
Consultant
Self Employed Services
01.2020 - Current
Part Owner and Vice President
Northside Family Pharmacy
04.2006 - 12.2019
Body Shop Manager
Don Bulluck Chevrolet
01.1996 - 04.2016
High School Diploma -
Northern Nash High School
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