Robbie Thompson
Saint Louis,MO
Summary
Proven Customer Service Representative with a track record of enhancing customer loyalty through empathetic resolution of disputes at Charter Spectrum. Excels in high-stress situations, utilizing critical thinking and active listening to achieve satisfactory outcomes. Skilled in data entry and client relations, consistently delivering exceptional service and increasing repeat business. I also have knowledge of the Mlo Testing . I have taken the test and passed it with a 91%.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Charter Spectrum
08.2016 - 12.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Realtor Agent
Coldwell Banker
01.2014 - 09.2018
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
Customer Service Representative
Macys
01.2014 - 06.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
Education
Associate of Arts - Business Management
University of Phoenix
Tempe, AZ06-2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Knowledge of Mlo
- Client relations
- Paperwork processing
- Appointment scheduling
- Documentation
- Administrative support
Timeline
Customer Service Representative
Charter Spectrum
08.2016 - 12.2018
Realtor Agent
Coldwell Banker
01.2014 - 09.2018
Customer Service Representative
Macys
01.2014 - 06.2016
Associate of Arts - Business Management
University of Phoenix
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