Robbie Sue Dimaio

• Built high-performing sales and service team, through effective interviewing and hiring process.
• Created training and testing program for new hires, servicing USAA members. Worked with new department employees to maximize team knowledge, ability and performance.
• Developed a strong company culture focused on employee engagement, collaboration and continuous learning opportunities.
• Enhanced customer satisfaction by resolving disputes promptly and maintaining open lines of communication; ensuring high-quality service delivery.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Served as liaison between USAA managers, various insurance companies and MacNeill management team.

Independent Insurance Agency Manager

• Managed sales, marketing and customer service efficiently.
• Worked with staff on sales techniques and necessity of making sure clients were properly protected.
• Provided staff with additional training when new carriers, coverage options, or underwriting changes became available. Assuring agency kept up with latest industry standards.
• Implemented sales strategies and techniques. Expressed the necessity of providing excellent customer service and making protecting customers needs a priority.
• Trained on importance of cross selling of products.
• Interacted well with customers to form relationships which led to referrals and increased retention.
• Developed business relationships with other industries which led to networking opportunities.
• Achieved consistent year-over-year growth in both revenue generation and client acquisition growth as an agency.