Robbin Barnes
Humble,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Patient Access Admitting Rep I
Houston Methodist Hospital
10.2015 - 08.2023
- Provide premier service efficiently coordinating admission process, explain hospital policies and procedures, verify insurance coverage, update accurate information on patients accounts daily
- Ensure that HIPPA and EMTALA regulations are being followed
- Communicate with 25-50 patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductible, coinsurance, and copay
- Responsible for pre-admitting approximately 40-50 patients from physician or office staff and registrar 30-40 patients for test and surgeries.
- Increased efficiency in data entry tasks by consistently maintaining high levels of accuracy and speed.
- Resolved customer complaints using established follow-up procedures.
Medical/Front Office Assistant
Clyde McMorris M.D. PA
11.2008 - 10.2015
- Answering approximately 30-60 incoming calls and outgoing calls to patients, insurance providers, and facilities
- Responsible for checking 25-40 patients in and out, referral coordinator, prior authorize procedure, collect copayment and set up payment arrangement, write orders and labs
- Increased customer satisfaction by providing professional and courteous front desk support.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Streamlined patient flow by efficiently managing front and back office tasks, including scheduling appointments and maintaining records.
- Facilitated seamless communication between patients and healthcare providers by effectively relaying messages, test results, and prescription refills.
- Expedited insurance claim processing by accurately recording patient information and submitting necessary documents.
- Collected deductibles and copays to post money to patient accounts.
Dispatcher
Barnes Transportation Inc.
08.2002 - 03.2007
- Maintained accurate records of all dispatched vehicles, ensuring proper documentation and compliance with industry regulations.
- Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Coordinated dispatching of 2 drivers to accomplish daily delivery requirements.
- Managed customer accounts and invoicing.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
Financial Counselor, Receptionist, Medical Biller and Direct Healthcare
Mental Health Mental Retardation of Authority
03.1999 - 12.2001
- Access reimbursement from insurance companies, submitted claims to Medicare, Medicaid, and other insurance companies.
- Verifying and update patients demographics information and insurance.
- Answered approximately 40-50 incoming and outgoing calls, scheduled appointments, data entry, greeted clients and collected payment.
- Supervised and assisted mental patients' adolescent/adults in their daily needs.
- Verified accuracy of accounts payable payments, resulting in 70% reduction in payment errors and check reissues.
- Interviewed approximately 25-30 new and old patient daily financial to qualify for services.
Education
Bachelor of Business Administration - General Business
Lamar University
Beaumont, TXAssociate of Arts - Multidisciplinary Studies
Houston Community College
Houston, TX05.2019
Skills
- Adept
- Multitasking Abilities
- Computer skills
- Customer services
- Communication
- ICD 10 and HCPS Coding Understanding
- Revenue Cycle Management
- Organizational Skills
- Analytical Skills
- EMR (Patient Fusions/Epic/EviCore)
- Insurance verification
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Administrative and Office Support
- Payment Processing
- Database Search and Data Entry Skills
- Verifying Insurance
- Property & Casualty
Certification
- Medical Assistant Certificate
- Medical Coding and Billing Certificate
- Texas All-lines Adjuster License #3091659/Alabama/Florida
Timeline
Patient Access Admitting Rep I
Houston Methodist Hospital
10.2015 - 08.2023
Medical/Front Office Assistant
Clyde McMorris M.D. PA
11.2008 - 10.2015
Dispatcher
Barnes Transportation Inc.
08.2002 - 03.2007
Financial Counselor, Receptionist, Medical Biller and Direct Healthcare
Mental Health Mental Retardation of Authority
03.1999 - 12.2001
Bachelor of Business Administration - General Business
Lamar University
Associate of Arts - Multidisciplinary Studies
Houston Community College
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