Robbin Davis

Ensure that you meet or exceed the agency's existing performance standards for yourself and your functional unit (e.g. clinic, program, etc.) in the domains of regulatory compliance, financial accountability (or productivity), quality, and satisfaction of patients, adolescents, or others served by START.

2. Researches patients Medicaid eligibility through eMEDNY.org and EPACES, upon arrival at the clinics. 3. Prepare and submit monthly Managed Care Enrollment /Roster Reports and weekly encounter reports. 4. Monitor Medicaid re-certification timeframes for each active patient, and contact patient or primary caregiver in person, by phone or letter to arrange a meeting, two months prior to the Medicaid expiration date. 5. Keep up-to-date on Medicaid Managed Care and other program issues, as well as changes in Medicaid/Medicare/HMO laws, and share information with members as necessary. 6. Contributes to the teams’ efforts to treat every member with respect courtesy, and fairness in a way that provides superior customer services. 7. Access the NYS Department of Health PTAR System (Public Transportation Automated Reimbursement System) to determine the status of car fare checks for Medicaid/Medicare patients. 8. Assist patients with the preparation and submission of PTAR car fare complaint forms. 9. Assist with Managed Care, Medicare and private pay billing issues to maximize revenues. 10. Escalate Medicaid Managed Care and operational issues to Managed Care Relations Manager for resolution. 11. Assist with the accurate and timely credentialing and re-credentialing of new and existing providers with Managed Care Organizations. First Name Robbin Last Name Davis Position Code A208 Position Name Medicaid Service Coordinator Department Code 001150 Department Name MMTP - Kaleidoscope Facility Code KAL Facility Name Kaleidoscope Manager Name N/A Hire Date 10/31/2016 Employee Number 010953 Corporation N/A FTE N/A Anniversary Date 10/31/2016 12. Maintain the highest level of integrity, courtesy, and respect while interacting with members, employees and business contacts. 13. Participate in Health Home meetings as necessary and required, to support START’s Health Home Initiative.

• Clinic Overview
• Hours of operation
• Census
• Admissions and Discharges
• Dispensing times
• Staffing schedules
• Medicaid/Self Pay/Restrictions
• Spending/Requisitions
• Petty Cash
• Reports
• Requesting Information/Submitting responses
• Admissions/Discharges/Guest Medications
• Central Registry
• Procedure
• Paperwork
• Troubleshooting
• Urinalysis
• Process
• Case conferences
• Process
• Reports
• Patient reportsJustice Center calls (FYI)
• Oversight Responses
• Follow up (FYI)
• Isolation room
• All staff process
• Inventory
• Calculating needs (FYI)
• PPE distribution (FYI)
• Ordering supplies
• Telehealth
• Directories
• Scheduling
• Telehealth Room
• Staffing reports
• Miscellaneous reports
• OTAU/OASAS
• Incidents
• Incident reporting
• CAP (FYI)
• Justice Center calls (FYI)
• Oversight Responses
• Follow up (FYI)
• Isolation room
• All staff process
• Inventory
• Calculating needs (FYI)
• PPE distribution (FYI)
• Ordering supplies
• Telehealth
• Directories
• Scheduling
• Telehealth Room

• Excellent Customer Service Skills
• Manage and distribute information within the office
• Assist with electronically managing Mental Health's daily referral and screening logs as well as Monthly Reports
• Prioritize and meet all deadlines, inventory orders, and maintain office supplies
• Utilize all office equipment including but not limited to computer, fax, copiers scanners, and other related equipment
• Managed the workflow and administer prioritization of pending issues
• Responsible for all engrossment of minutes for team and executive meetings
• Responsible for the management of all Mental health's paperwork by filing electronically or hard copy
• Assist with coverage for START Treatment and Recovery Centers Teen Start Program, assisting with the management of the therapists and psychiatrists Schedules as well as making appointments and assisting clients
• Manage all typing of memos and letters for mental health meetings and entry into the facility
• Fax, Scan, or Photocopy all client's documentation when necessary

• Planning, coordinating, scheduling, implementing and development of parent involvement program in conjunction with Family Assistant, Educational Directors, and parents
• Organizing and overseeing the recruitment, enrollment process, intake process of application, eligibility and obtaining required medical/dental documentation, immunization report
• Provide social support to families under crisis intervention, with counseling, making referrals and networking with other community resources
• Conduct case conferences, team meetings and parent conferences
• Conduct home/ center visits to assess family needs
• Responsible for managing of a caseload of 40 families and ensuring they are in compliance
• Preparing weekly and monthly reports and others as needed, UPK enrollment

• Acted as liaison to facilitate completion of tasks related to office
• Managed the workflow and administered prioritization of pending issues
• Determined the importance of meeting/conference call requests and schedule accordingly
• Handled heavy volume of incoming and outgoing phone calls, email and faxes
• Prioritized and delegated to meet all deadlines, inventory orders and maintain office supplies
• Managed and maintained heavy task list
• Operated office equipment including but not limited to computer, fax, copiers scanners, and other related-equipment
• Performed other related duties as required

• Commissioner of the Human Resources Administration's Correspondence Unit
• Assisted in all data entry of all correspondence coming into HRA
• Created and maintained all charts of incoming correspondence
• Handled and ordered all office supplies for staff
• Typed all memos and letters for Correspondence Unit
• Handled heavy volume of incoming and outgoing email, phone calls and faxes
• Photo coping, charts, Excellent interpersonal skills, conferences, consultation, counseling, crisis intervention, clients, data entry, documentation, email, fast, faxes, Fax, financial, Human Resources, immunization, inventory, letters, management skills, managing, meetings, Excel, Microsoft Office, office, Outlook, Word, networking, Notary Public, office equipment, Organizing, copiers, presentations, recruitment, scanners, scheduling, Social Services, telephone techniques, telephone, phone, Type 50 wpm, workflow, writing skills