Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Robbin Dodd

Mentone,Alabama

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

21
21
years of professional experience

Work History

Customer Service Representative

Hydromax USA
Seattle, Washington
03.2022 - 12.2024
  • Resolved customer complaints through effective communication and problem-solving techniques.
  • Maintained detailed records of customer interactions for future reference.
  • Managed customer accounts, ensuring accurate and up-to-date information.
  • Provided excellent service by assisting customers with inquiries and product information.
  • Handled incoming calls efficiently, directing them to relevant departments.
  • Collaborated with team members to enhance service quality and operational efficiency.
  • Demonstrated professionalism in stressful situations, diffusing tension effectively.
  • Performed administrative tasks, including filing, updating databases, and generating reports.

Caregiver

Assisting Seniors
Pensacola , FL
10.2003 - 11.2015
  • Provided companionship and emotional support to enhance client well-being.
  • Maintained a clean and safe environment for clients in their homes.
  • Coordinated transportation for medical appointments and social outings.
  • Communicated effectively with family members regarding client needs and updates.
  • Documented daily care activities and changes in client behavior or condition.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Improved patient outlook and daily living through compassionate care.

Customer Service Representative

Buckmasters
Montgomery , AL
09.2003 - 07.2005
  • Assisted customers with inquiries and provided product information.
  • Processed orders and maintained accurate records in the company database.
  • Managed customer accounts and updated information as needed.
  • Supported promotional campaigns by informing customers about new products.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.

Education

High School Diploma -

Wetumpka High School
Wetumpka, AL

Skills

  • Customer relationship management
  • Data entry
  • Complaint resolution
  • Product knowledge
  • Team collaboration
  • Effective communication
  • Time management
  • Attention to detail
  • Stress management
  • Active listening
  • Adaptability to change
  • Microsoft Outlook
  • Multi-line telephone operations
  • Staff training
  • Empathy and patience
  • Punctuality and reliability

Affiliations

  • I have recently rediscovered my passion for crafting and trying new outdoor activities. I volunteer 4 times a week at local churches and twice a month at our library. I am very excited for this new chapter in my life as an empty nester and will soon start online classes to improve my skill set and also persue a degree in HR.

Accomplishments

  • As a former military spouse of 20 years I received a few awards and letters of recognition for my volunteer work with my ex-husbands commands. I often organized the squadrons holiday parties or family picnics with other spouses. It was always an extraordinary experience.

References

References available upon request.

Timeline

Customer Service Representative

Hydromax USA
03.2022 - 12.2024

Caregiver

Assisting Seniors
10.2003 - 11.2015

Customer Service Representative

Buckmasters
09.2003 - 07.2005

High School Diploma -

Wetumpka High School

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