Robbin Hughes
Hawthorne,CA
Summary
Highly proactive manager with [20] years of experience in team leadership in the restaurant and hospitality industries. Background includes sales, management and front and back-of-the-house operations. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Restaurant Lead
Coco's Bakery Restaurant
1918 W. Artesia Blvd.
11.1989 - Current
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Correctly calculated inventory and ordered appropriate supplies.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations and procedures.
- Prepared for and executed new menu implementations.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Maintained a safe working and guest environment to reduce the risk of injury and accidents.
- Conducted timely performance evaluations for all front of house staff.
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Reduced labor costs while maintaining excellent service and profit levels.
Server, Srever Trainer, Team Leader
Coco's Bakery Restaurant
1918 W Artesia Blvd
11.1989 - Current
Education
High School Diploma - undefined
East Mecklenburg High School
1981
Skills
- Service-oriented
- Inventory control and record keeping
- Dynamic, friendly hostess
- Natural leader
- Food service background
- Strong work ethic
- Point of Sale (POS) system operation
- Passion for customer satisfaction
- Proven cost-control expert
- Conflict resolution techniques
- Business operations expertise
Certification
ServSafe Certification
Timeline
Restaurant Lead
Coco's Bakery Restaurant
11.1989 - Current
Server, Srever Trainer, Team Leader
Coco's Bakery Restaurant
11.1989 - Current
High School Diploma - undefined
East Mecklenburg High School
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