Robbin M. Dillon
Brookhaven
Summary
Dynamic professional with extensive experience with Head Start, excelling in staff training and community engagement. Proven ability to enhance communication and collaboration across departments, ensuring compliance and effective project execution. Recognized for developing strong partnerships and facilitating impactful workshops, driving positive outcomes for families and communities.
Overview
22
22
years of professional experience
2
2
Certifications
Work History
Liaison
FCCDP, INC.
Prentiss
10.2020 - Current
- Facilitated communication between departments to enhance workflow efficiency.
- Managed documentation for compliance with organizational policies and procedures.
- Supported team initiatives by preparing reports and presentations as needed.
- Assisted in training new staff on company protocols and tools used in operations.
- Organized resources for effective project execution and team collaboration.
- Monitored project timelines to ensure alignment with established goals and objectives.
- Coordinated communications between teams to ensure accurate information was shared in a timely manner.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained up-to-date records on all staff.
- Acted as a point of contact for the main office, centers, vendors, collaborative programs, and other third parties, and supported the delivery of services.
- Organized and facilitated meetings, workshops, and other events to ensure successful outcomes.
- Maintained positive working relationship with fellow staff and management.
- Monitor daily operations of the facilities in the areas of health and safety, family services, ERSEA, nutrition, education, facilities, transportation, and CLASS, and review records to make sure they are up to date and in compliance.
- Coordinated meetings to address project updates and stakeholder concerns.
Center Administrator
MAP
Bogue Chitto
01.2011 - 05.2020
- Managed daily operations to ensure smooth center functionality.
- Coordinated staff schedules to optimize resource allocation and coverage.
- Facilitated communication between departments to enhance collaboration and efficiency.
- Maintained accurate records of center activities and employee performance.
- Supported training sessions for new staff on operational protocols and systems.
- Conducted regular performance reviews with staff members to identify areas of improvement.
- Collaborated with other departments to coordinate projects or initiatives related to the center's operations.
- Assisted with hiring new staff members, conducting interviews and providing orientation materials.
- Prepared purchase orders for office supplies and other items as required.
- Resolved conflicts between staff members in an effective manner while maintaining professionalism at all times.
- Supervised daily operations of the centers, assigning tasks to staff members as needed.
- Maintained accurate personnel files for all employees in accordance with applicable laws.
- Checked office stock to determine supply levels and maintain inventory.
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
Social Services Coordinator
MAP
Jackson
10.2006 - 01.2011
- Developed and maintained strong relationships with community resources and partners.
- Assisting the family advocates in helping parents and guardians identify their individual and family strengths, and needs.
- Assisting the family advocates with developing a family services plan.
- Helping staff link families to needed community resources.
- Managed staff case files, ensuring accurate documentation and confidentiality compliance.
- Presented staff with information for their parents, such as referrals and assistance accessing resources, such as food, housing, and transportation.
- Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly.
Family Community Worker
MAP
Roxie
09.2003 - 10.2006
- Facilitated workshops promoting health education and social services awareness.
- Developed resource materials for community members seeking assistance.
- Collaborated with local organizations to strengthen community partnerships.
- Conducted needs assessments to identify community challenges and resources.
- Trained volunteers on best practices for volunteering at the center.
- Attended trainings on relevant topics such as mental health first aid or trauma-informed care.
- Assisted individuals and families in need of social services, such as housing, healthcare, education, employment, and financial aid.
- Assist families with developing family partnerships.
- Ensures the accuracy of data, and ensures that data is entered in a timely manner.
- Verified eligibility for the program by collecting, reviewing, and maintaining required documents.
- Monitor enrollment and attendance.
- Work hands-on with the staff, children, families, and the community to meet their needs.
- Facilitated workshops for parents on parenting skills, conflict resolution, budgeting and life skills development.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
Education
Master’s Degree - Secondary Education
Alcorn State University
Alcorn State, MS01.2008
Bachelor’s Degree - Sociology/Social Work
Alcorn State University
Alcorn State, MS01.2003
High school diploma -
Franklin High
Meadville, MS01.1998
Skills
- Staff training
- Community engagement
- Performance evaluation
- Documentation compliance
- Effective communication
- Team collaboration
- Agency liaison
- Communication improvements
- Multitasking Abilities
- Professionalism
Affiliations
Pi Gamma Mu
Certification
Guidance Counselor
References
- Dr. Dianne Thorne, Program Generalist, Education Coordinator, Jackson, MS, (601) 923-4117, (601) 832-6910
- Angela Short, Case Manager Supervisor, Fayette, MS, (601) 786-7774
- Dr. Dewayne Middleton, President of Co-Lin Community College, Wesson, MS, (601) 382-1924
Timeline
Liaison
FCCDP, INC.
10.2020 - Current
Center Administrator
MAP
01.2011 - 05.2020
Social Services Coordinator
MAP
10.2006 - 01.2011
Family Community Worker
MAP
09.2003 - 10.2006
Master’s Degree - Secondary Education
Alcorn State University
Bachelor’s Degree - Sociology/Social Work
Alcorn State University
High school diploma -
Franklin High