Robbin Leidall
Retail Manager
Warner Robins,GA
Summary
Results-oriented professional with experience in retail management, customer service and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals.
Overview
24
24
years of professional experience
Work History
Store Leader
PetSmart
02.2020 - 10.2023
- Lead a team in sales and services
- Rebuild Salon team and pet trainees for a successful team with growth in sales and reduction of loss
- Hire
- Promote and train to make a team that wants to win.
Store Manager
Staples
06.2016 - 02.2021
- Lead a 3.2-million-dollar store from hire, train, growth to profit
- Grow services in print and tech while increase market share in community.
Store Manager
Petco
01.2013 - 01.2016
- Manage a 4-million-dollar Petco in Downtown Buckhead Atlanta
- Managing the development of adoption partners, grooming salons, small animals and inventory to meet the expectations of the company
- Help to develop a marketing strategy for a new store in a new location to grow to a leader in the district.
Duckwall-Alco Store
08.2009 - 01.2013
- Manage a 3.5 million dollar store from hiring to sales to profit
- Growing sales in apparel, furniture, pets, house wares, personal care and electronics
- Leading all assoicates to a sales growth of 3% and a EBITA gain for the 4th quarter of last year and the 1st quarter of 2010
- Managing the merchandising, customer serivce, shrink control, store feel and presentation
- Hiring, training and retaining the associates and working together as a team to make Alco a part of the community.
District Manager
RadioShack
01.2009 - 08.2009
- Manage 10 stores in Minnesota ranging from $750,000 to 2 million
- Promoting, hiring managers
- Teaching and maintaining the operating standards, increasing the cell phone business by 3%, reducing shrink by 1%.
Store Manager
RadioShack
05.2007 - 01.2009
- Managing Sales growth, hiring, recruiting and training of new outside and inside sales associates
- Growing wireless sales 5% in first month and gaining 3% on year sales lost in $500,000 store
- Moving from TSM to SM in less than 90 days with sales gains, growth and positive forward movement.
Branch Manager
Terminix
10.2006 - 05.2007
- Managing sales and service through hiring, training, motivating and retaining staff
- Maintain a service completion of 98%, customer service rating of 96% and customer retention at 97%
- Sales growth of 10%, profit of 42%
- Complete P&L, Sales, Service and administrative responsibility.
Store Manager
The Home Depot
02.2005 - 06.2006
- Took a store with turnover at all management level from a failing store to a success
- Through leadership and team work turned the store around on sales, safety and profit
- Ran 22 million dollar store at all levels while leading and training all new management and associates
- Reduced shrink by 100 basis points
- Made 10% comps and 13% over sales plan in first year while coming in line on payroll and WC/GL.
Leadership Trainer and Human Resources
The Home Depot
01.2001 - 01.2005
- Train and develop District, Store and Assistant Managers on running the stores in all aspects of sales, profit and people
- Trained over 500 new Assistants and 10 District Managers, 100 store managers and over 1000 associates with a team of 25 trainers under me
- Work with the management staff in the multiply states to hire, train and retain the staff within the guidelines of The Home Depot's value and the labor laws
- A support person for associates and managers on personnel issues
- Reduced involuntary turnover by 10% in all states
- Promoted or hired 15 new Assistant and Store Managers
Store Manager
The Home Depot
05.1999 - 01.2001
- Running a 35 million dollar store with increasing profit and sales yearly while being held responsible for all aspects of store from inventory to P/L to stats and people
- Responsible for all hiring, training and retaining staff
- My team was able to keep shrink at less than 1% for 2 years and ran over plan by 8% sales and 3% profit
Education
Associate of Arts -
St Petersburg Jr College
Clearwater, FLBachelor of Science -
Weselyan College
Macon, GAPhoenix University Online Continuing Education
Skills
- Customer Service
- Sales Strategies
- Recruiting and Hiring
- Policies and Procedures
- Store Opening and Closing
- Multitasking and Organization
- Payroll Management
- Team Building and Leadership
- Problem-Solving
- Operations Management
- Customer Experience Management
- Team Leadership
- Team Development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Store Leader
PetSmart
02.2020 - 10.2023
Store Manager
Staples
06.2016 - 02.2021
Store Manager
Petco
01.2013 - 01.2016
Duckwall-Alco Store
08.2009 - 01.2013
District Manager
RadioShack
01.2009 - 08.2009
Store Manager
RadioShack
05.2007 - 01.2009
Branch Manager
Terminix
10.2006 - 05.2007
Store Manager
The Home Depot
02.2005 - 06.2006
Leadership Trainer and Human Resources
The Home Depot
01.2001 - 01.2005
Store Manager
The Home Depot
05.1999 - 01.2001
Associate of Arts -
St Petersburg Jr College
Bachelor of Science -
Weselyan College
Phoenix University Online Continuing Education
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