Robbin L. Glass
Johnston,Ia
Summary
Board-certified acute care nurse practitioner with 25+ years in healthcare, specializing in internal medicine, palliative care, and geriatrics. Proven ability to work autonomously, adapt quickly, and master new skills. Strong work ethic and exceptional interpersonal skills. Committed to prevention and wellness in a supportive environment.
Overview
1
1
Certification
29
29
years of professional experience
Work History
ARNP, Optum HouseCalls
United Healthcare - Optum HouseCalls
08.2017 - Current
- Educated members on wellness and chronic condition management using effective interpersonal skills.
- Communicate identified needs to PCP and coordinate recommended follow up and referrals
- Promote high customer satisfaction by resolving problems with knowledgeable and friendly service with a 100% satisfaction score.
- Prioritized and organized tasks to achieve service goals efficiently.
- Recognized by management for providing exceptional customer service.
ARNP, Palliative Care
Mercy Hospital Medical Center
Des Moines, Iowa
09.2015 - 07.2017
- Provided clinical expertise for patients and families aiding medical decision making.
- Coordinated communication among healthcare team members to ensure effective collaboration.
- Developed innovative strategies that improved team effectiveness in establishing formal palliative care program.
- Supported colleagues in fostering a collaborative work environment.
- Achieved advanced certification in hospice/palliative nursing September 2016.
ARNP Hospitalist Team
Mercy Hospital Medical Center
Des Moines, Iowa
11.2012 - 09.2015
- Managed 18-20 patients per shift, delivering comprehensive care in fast-paced hospital environment.
- Collaborated with interdisciplinary teams to formulate effective treatment plans.
- Conducted thorough assessments and accurately documented findings for each patient.
- Educated patients and families on health management strategies and treatment options to enhance understanding.
- Coordinated discharge planning to ensure seamless transitions and continuity of care for all patients.
Infusion Consultant
Genentech, Inc.
07.2007 - 03.2014
- Mentored bedside nurses on methodologies and best practices to enhance patient care.
- Developed comprehensive reports to convey findings and recommendations, supporting informed decision-making.
- Analyzed market trends to inform product development and strategic initiatives.
Staff Nurse
Mercy Hospital Medical Center
Des Moines, Iowa
05.2007 - 11.2012
- Provided bedside care to critically ill patients as charge nurse, ensuring patient safety and comfort.
- Provided emotional support to patients and families during challenging situations.
- Participated in multiple quality improvement projects to elevate patient care standards.
- Trained new nursing staff on hospital policies and procedures, improving onboarding experience and integration.
- Ensured compliance with regulatory standards through accurate maintenance of medical records.
PICC Nurse
Mercy Hospital Medical Center
Des Moines, Iowa
09.2004 - 05.2007
- Executed ultrasound-guided PICC insertions with a 98.5% success rate, surpassing facility average of 2,500 insertions annually.
- Monitored central line and infusion outcomes, enhancing patient care quality.
- Collaborated on central line infection taskforce, developing effective prevention strategies.
- Maintained RN infusion certification from 2005 to 2011, strengthening professional knowledge.
Clinical Documentation Specialist
Mercy Hospital Medical Center
Des Moines, Iowa
08.2003 - 09.2004
- Reviewed clinical documentation to ensure accuracy and completeness in patient records, enhancing data integrity.
- Identified and resolved discrepancies in documentation, ensuring consistency and reliability of patient information.
- Collaborated with healthcare professionals to clarify and streamline documentation requirements, improving compliance.
- Educated staff on proper coding and documentation practices.
- Analyzed data from multiple sources, including laboratory, radiology, and pathology reports.
Chemotherapy Infusion RN
Medical Oncology & Hematology Associates
Des Moines, Iowa
07.2002 - 08.2003
- Administered chemotherapy and infusion therapies, adhering to protocols to ensure patient safety and treatment efficacy.
- Collaborated with oncology team to formulate effective care strategies tailored to individual needs.
- Educated patients on treatment plans and side effects, empowering informed decision-making and enhancing treatment understanding.
- Accurately documented patient progress and treatment responses for quality assurance.
- Provided emotional support to patients and families, fostering a compassionate environment during treatment processes.
Small Case Manager/Nurse Claim Reviewer
Principal Financial Group
Des Moines, Iowa
09.1999 - 07.2002
- Assessed client needs and developed service plans to monitor and achieve client goals.
- Collaborated with interdisciplinary teams to improve service delivery and client outcomes.
- Educated clients on resources and benefits programs to ensure optimal utilization.
- Conducted regular follow-ups to ensure client satisfaction and engagement.
- Managed case documentation while ensuring compliance with regulatory standards.
Staff Nurse
Central Iowa Health Systems
Des Moines, Iowa
09.1997 - 08.1999
- Provided comprehensive oncology and hematology patient care, ensuring safety and quality as charge nurse.
- Coordinated interdisciplinary teams to develop and implement effective patient treatment plans.
- Educated patients and families on health conditions and self-care strategies, empowering them to manage their health.
- Achieved oncology certified RN designation to validate expertise.
- Completed specialized training for role as stem cell transplant RN.
Education
MSN - ACNP program
University of Indiana
Evansville, Indiana06-2012
Bachelor of Science - Nursing
Grand View College
Des Moines, Iowa06-1997
Skills
- Patient assessment
- Disease management
- Palliative care
- Care coordination
- Preventive care
- Clinical documentation
- Electronic health records
- Crisis intervention
- Patient engagement
- Clinical accountability
- Team collaboration
- Relationship building
Professional Organizations
- AANP, 2012-present
- Sigma Theta Tau, 2008
- American Association of Critical Care Nurses, 2008-2013
- American Academy of Hospice/Palliative Medicine, 2016
- Hospice/Palliative Nursing Association, 2015
- Infusion Nursing Society Local Chapter, Treasurer, 01/07-12/08, President, 01/11-12/12
Presentations
- Palliative Care in the ICU - Critical Care Committee, Mercy Hospital
- Palliative Care for the Trauma Patient - Trauma Rounds, Mercy Hospital
- Advanced Care Planning - Mercy Family Medicine Rounds, Mercy Hospital
Certification
- Oncology Certified RN (OCN) - Oncology Nursing Certification Corporation 1999-2003
- Certified Infusion RN (CRNI) - Infusion Nurses Certification Corporation 2005-2011
- Critical Care Registered Nurse (CCRN) - American Association of Critical Care Nurses 2011-2014
- Advanced Certified Hospice and Palliative Nurse (ACHPN) - Hospice & Palliative Credentialing Center 2016-2020
Timeline
ARNP, Optum HouseCalls
United Healthcare - Optum HouseCalls
08.2017 - Current
ARNP, Palliative Care
Mercy Hospital Medical Center
09.2015 - 07.2017
ARNP Hospitalist Team
Mercy Hospital Medical Center
11.2012 - 09.2015
Infusion Consultant
Genentech, Inc.
07.2007 - 03.2014
Staff Nurse
Mercy Hospital Medical Center
05.2007 - 11.2012
PICC Nurse
Mercy Hospital Medical Center
09.2004 - 05.2007
Clinical Documentation Specialist
Mercy Hospital Medical Center
08.2003 - 09.2004
Chemotherapy Infusion RN
Medical Oncology & Hematology Associates
07.2002 - 08.2003
Small Case Manager/Nurse Claim Reviewer
Principal Financial Group
09.1999 - 07.2002
Staff Nurse
Central Iowa Health Systems
09.1997 - 08.1999
MSN - ACNP program
University of Indiana
Bachelor of Science - Nursing
Grand View College