Summary
Work History
Education
Skills
Timeline
Overview
Generic

ROBBIN MCCALL

Jacksonville,FL

Summary

Dedicated business professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Work History

Vehicle Coordinator

Jacksonville Sheriff's Office
01.2024 - Current
  • Conducted regular audits of vehicle inventory to maintain accountability and prevent asset loss or misuse.
  • Monitored vehicle usage to optimize fleet utilization and reduce operational costs.
  • Improved customer satisfaction by swiftly addressing and resolving vehicle-related issues.
  • Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
  • Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
  • Managed fleet inventory and streamlined vehicle allocation processes for optimal usage.
  • Improved customer satisfaction by swiftly addressing and resolving vehicle-related issues

EMT

Baptist Health Medical Center
1 2023 - 01.2024
  • Followed all hospital policies and procedures and complied with local, state, and federal agency and accrediting body guidelines.
  • Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
  • Assisted with resuscitation, CPR, and emergency airway procedures.
  • Quickly responded to codes and cardiac monitor alarms.
  • Worked with nurses to assess patients and prepare for tests and procedures.
  • Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
  • Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
  • Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.
  • Liaised between nurses, physicians, patients and visitors.
  • Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
  • Continuously monitored patients and reported changes to head nurses and physicians.

Operations Manager

Medtrust
08.2019 - 01.2023
  • Monitored supply chain and managed logistics.
  • Encouraged and implemented strategies aligned to the business needs and benefits
  • Ensured regulatory and company compliance to improve workplace and employee safety and readiness.
  • Communicated with staff, patients and healthcare providers to encourage highest quality of service.
  • Eased team transitions and new employee orientation through effective training and development.
  • Managed, trained and motivated EMT's and Paramedic's to continuously improve knowledge and abilities in EMS field.
  • Tracked employee attendance and punctuality, addressing opportunities for improvement.
  • Overseeing daily inspections, charted readings, documented equipment downtime and oversaw maintenance for equipment.
  • Updated and monitored KPIs to include team performance to assess training requirements and for opportunities for improvement.
  • Implemented and maintained high standards of quality in all areas.
  • Met with senior leaders to determine needs and develop a successful strategy.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Time management, accomplishing multiple tasks within an established timeframes.
  • Inspected vehicles and requested maintenance tasks be completed within specific timeframes.

Sales Lead

Lane Bryant
2019 - 2019
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Recruited, interviewed and hired talented individuals bringing dynamic sales expertise to organization.
  • Conducted ongoing staff development to help employees achieve growth within job roles.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Tightened security around store to reduce shrink and alleviate theft.
  • Planned and prepared work schedules to assign 10-member team to specific tasks.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Managed day-to-day staffing and handled scheduling for all store employees.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Exceeded targets by building, directing and motivating high-performing sales team.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.

Senior Assistant Store Manager

Kirkland’s
2015 - 2019
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Oversaw and managed operational and financial projects to deliver on time and within budget limitations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Approved regular payroll submissions for 20 employees within Kronos.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised and evaluated staff of 24 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Walked through store areas everyday to identify and proactively resolve issues negatively impacting operations.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Developed innovative and creative merchandise displays to drive point-of-sale purchases.
  • Trained and managed associates in customer service and sales techniques.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
  • Protected store from loss or theft by setting and enforcing clear security policies.

Patient Care Technician

Mayo Hospital
10.2015 - 03.2018
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve skills.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
  • Organized and replenished unit supplies to maintain team readiness for expected demands.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
  • Assisted in providing patients with nutritional needs by transporting food trays and aiding with feeding.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Supported patient admissions, discharges and transfers to promote team efficiency.
  • Provided care for patients based on physical, psychological, educational and safety criteria.
  • Answered patient assistance calls, assessed needs and offered qualified support.
  • Organized and maintained general supply storage areas.
  • Collected and transported urine and stool specimens to prepare for lab testing.
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately to Nurse.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Documented observations and baseline measurements in medical records.

Assistant Manager

Maurice's Clothing Store
2016 - 2018
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Monitored security and handled incidents calmly.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.

Emergency Medical Technician

Florida State Prison
2011 - 2015
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Communicated with lucid patients to gather incident and medical history information.
  • Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
  • Executed emergency diagnostic procedures to treat patients, including stomach suction, airway management and heart monitoring.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Facilitated preparation and training for mass-casualty occurrences to minimize loss of life and maximize patient recovery.
  • Used first aid and preventive medical procedures to stabilize critically ill patients.
  • Implemented treatment for emergent medical conditions by thoroughly assessing current patient status.
  • Used backboards and spinal immobilization devices to prepare patients for placement on stretchers.
  • Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs.
  • Measured patient vital signs such as blood pressure, pulse rate and temperature to record information on patients' charts.
  • Prepared specimens for testing procedures.
  • Administered medications and performed basic and advanced patient assessments.
  • Followed appropriate disinfecting procedures to sterilize medical equipment.
  • Interviewed patients to obtain medical history and chief complaints.
  • Entered data accurately on computer, including demographics, grossing descriptions and clinical diagnosis.
  • Collected and documented patient medical information such as blood pressure and weight.

Emergency Medical Technician

Ambulance Service Inc.
2003 - 2011
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Communicated with lucid patients to gather incident and medical history information.
  • Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
  • Considered patient status and insurance preferred facilities when determining transportation destinations.
  • Remained up to date with current standards of care, equipment functions and certifications, licenses and registrations.
  • Protected self and others to prevent risk of communicable diseases and comply with safety regulations and procedures.
  • Completed and submitted field care report, patient billing and trip ticket and daily driver unit checkout form to facilitate record-keeping requirements.
  • Responded to emergencies by choosing route, observing traffic conditions and avoiding dangerous situations by maintaining communications with dispatcher.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.

Manager Trainee

Winn Dixie Supermarket
1994 - 2001
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Resolved escalated concerns using professionalism and understanding of all facets of issue.
  • Reviewed financial accounts for accuracy and resolved discrepancies.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Pursued every opportunity to learn about business at all levels and improve team member support.
  • Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
  • Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
  • Performed key tasks to promote inviting grocery store appearance, including properly and effectively stocking shelves and endcaps.
  • Enhanced communication between patrons and team members to cultivate upbeat, team-oriented culture.
  • Strengthened profits by reducing waste, controlling shrinkage and increasing team efficiency with optimized workflows.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Supported regulatory compliance by overseeing all audits to verify protocol adherence.
  • Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
  • Drafted invoices for completed work.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Education

Emergency Medical Technician

HeartStart
Orange Park, FL

High School Diploma -

Baldwin Middle Senior High School
Baldwin, FL

Bachelor of Applied Science - Mathematics

Southern New Hampshire University
Hooksett, NH
05.2001 -

Skills

Emergency vehicle operation

Timeline

Vehicle Coordinator

Jacksonville Sheriff's Office
01.2024 - Current

Operations Manager

Medtrust
08.2019 - 01.2023

Patient Care Technician

Mayo Hospital
10.2015 - 03.2018

Bachelor of Applied Science - Mathematics

Southern New Hampshire University
05.2001 -

EMT

Baptist Health Medical Center
1 2023 - 01.2024

Sales Lead

Lane Bryant
2019 - 2019

Senior Assistant Store Manager

Kirkland’s
2015 - 2019

Assistant Manager

Maurice's Clothing Store
2016 - 2018

Emergency Medical Technician

Florida State Prison
2011 - 2015

Emergency Medical Technician

Ambulance Service Inc.
2003 - 2011

Manager Trainee

Winn Dixie Supermarket
1994 - 2001

Emergency Medical Technician

HeartStart

High School Diploma -

Baldwin Middle Senior High School

Overview

9
9
years of professional experience

Similar Profiles

CREATE PROFILE
ROBBIN MCCALL