Robbin O. Dodson
Summary
I am an outgoing, personal employee that is able to adjust and multitask. I enjoy a good challenge and welcome the opportunity to learn new jobs and responsibilities.
Knowledgeable in service with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Overview
33
33
years of professional experience
Work History
Asst. Manager, Parts and Service Dept.
Siddons-Martin Emergency Group
06.2015 - 05.2025
- Customer service relations with city and county fire departments across North Texas
- Insides and outside sales of fire apparatus parts
- Shipping and receiving
- Creating and billing of all parts sales
- Intake of fire apparatus upon drop off
- Creating work orders and dispatching technicians for in shop repairs and on the road service calls
- Customer invoices for repairs that were performed
- Completing daily labor reports and work hour journal entries for 6 service technicians
Customer Service Manager / Inside Sales
Metro Fire Apparatus Specialists, Inc.
01.2007 - 01.2015
- Inside sales of fire apparatus parts, loose equipment, personal protective equipment
- Review all repair orders prior to billing to ensure accuracy of repairs performed
- Billing and invoicing of apparatus repairs to individuals and municipalities
- Ordering and maintaining of the Mansfield location parts department
- Direct contact with fire chiefs, municipalities and fleet services throughout the State of Texas
- Contact with outside vendors for all fire apparatus and emergency parts
- First line of support for Metro's north Texas territory managers
- In charge of all shipping and receiving of parts and equipment
- Responsible for all office supply ordering and maintaining office equipment
- Personally deliver parts to fire departments in north Texas
- Receive and deposit payments from department invoices
- Performed all receptionist duties
- Arrange all travel and hotel for territory managers and corporate management staff
- Set up new accounts with outside vendors
Senior Out-Patient Service Associate
League City Pediatrics, UTMB
01.2001 - 01.2007
- Assistant Supervisor taking over all Office Management duties in the absence of the manager
- Create and maintain Physician's schedules
- Greet and register all incoming patients
- Trained in all managerial duties
- Receive and transfer medical records
- Knowledge of all HIPAA policies and procedures
- Process and obtain authorization for specialty referral to other outpatient clinics
- Work closely with insurance carriers verifying eligibility and benefits
- Collect patient payment and deposit clinic's payments to bank daily
Outpatient Service Associate Float Pool
UTMB
01.1998 - 01.2001
- Trained in office policies and procedures for 13 different clinics
- Registering and discharging patients
- Verifying insurance
- Loading and updating patient information
- Posting clinic charges and billing
- Contact insurance carriers to collect on denied claims
Administrative Assistant
Moody Insurance Group
01.1996 - 01.1997
- -Assistant to Vice President
- -Answering all incoming calls, program and maintain phone system
- -Dictation and typing of letters from Vice President
- -Scheduled and oversaw interviews and pre-employment testing
- -Scheduling appointments for Vice President
- -Manage day to day operations for the Office of the Vice President
Secretary
Hosey, Presnal, Hosey and Fiegelin, P.C.
01.1994 - 01.1996
- -Assistant to all attorneys
- -Typing court documents and data entry
- -Assist in mediation
- -Bookkeeping
Office Assistant
Decker, Krumholz and Riley DDS
01.1992 - 01.1993
- -Performed all clerical duties of front office
- -Schedule patient appointments
- -File insurance claims
- -Research and collect denied insurance claims
Education
Graduated-Basic Peace Officer -
Police Academy - Galveston Community College
Galveston, TX12.2000
Completion of General Studies - undefined
Galveston Community College
Galveston, TX01.1994
Graduated-Diploma - undefined
Ball High School
Galveston, TX01.1992
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
Microsoft Office Applications, Excel, Power Point, Windows, MS Outlook, EPIC Medical Software, FASTER Fleet Tracking Software, Brosix, V2 software, Sys2K, MS Finance and Operations
- Staff management
- Task delegation
- Operations management
- Project management
- Customer relationship management (CRM)
Timeline
Asst. Manager, Parts and Service Dept.
Siddons-Martin Emergency Group
06.2015 - 05.2025
Customer Service Manager / Inside Sales
Metro Fire Apparatus Specialists, Inc.
01.2007 - 01.2015
Senior Out-Patient Service Associate
League City Pediatrics, UTMB
01.2001 - 01.2007
Outpatient Service Associate Float Pool
UTMB
01.1998 - 01.2001
Administrative Assistant
Moody Insurance Group
01.1996 - 01.1997
Secretary
Hosey, Presnal, Hosey and Fiegelin, P.C.
01.1994 - 01.1996
Office Assistant
Decker, Krumholz and Riley DDS
01.1992 - 01.1993
Completion of General Studies - undefined
Galveston Community College
Graduated-Diploma - undefined
Ball High School
Graduated-Basic Peace Officer -
Police Academy - Galveston Community College
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