robbin ristick
Oak Lawn,IL
Summary
Dynamic Guest Service Representative with a proven track record at Springhill Suites By Marriott, excelling in customer engagement and effective troubleshooting. Recognized for enhancing guest satisfaction through relationship building and attention to detail, while streamlining operations to improve efficiency. Committed to maintaining high standards of professionalism in all interactions.
Developed strong communication and conflict resolution skills in fast-paced, customer-focused environment. Seeking to transition into new field by leveraging ability to build rapport and resolve issues efficiently. Dedicated to applying these transferable skills to foster positive relationships and drive success in new role.
Overview
2
2
years of professional experience
Work History
Guest Service Representative
Springhill Suites By Marriott
05.2023 - Current
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
- Assisted in emergency situations as required while adhering strictly to safety protocols.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
Skills
- Customer engagement
- Experienced in software utilization
- Guest services management
- Effective troubleshooting abilities
- Booking coordination
- Relationship building
- Attention to detail
- Task prioritization
- Team collaboration
- Professionalism
Timeline
Guest Service Representative
Springhill Suites By Marriott
05.2023 - Current
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