Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Robbin Schneider

Reedsport,OR

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

15
15
years of professional experience
2010
2010
years of post-secondary education

Work History

Front Desk Receptionist

V Nails & Spa
Portland
08.2022 - 07.2025
  • Greeted clients warmly upon arrival at the nail and spa facility.
  • Managed appointment scheduling using salon management software efficiently.
  • Answered phone calls promptly, addressing client inquiries and booking services.
  • Processed payments and handled cash transactions accurately each day.
  • Provided information about services and promotions to enhance customer experience.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Performed data entry into computer systems to maintain accurate records of customer information.

Customer Service Representative

DaBella
Portland, OR
12.2020 - 08.2022
  • Assisted customers with inquiries using company knowledge and product expertise.
  • Resolved customer complaints through effective communication and problem-solving skills.
  • Processed orders and returns accurately using the company's order management system.
  • Maintained detailed records of customer interactions and transactions for future reference.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.

Customer Service Lead

Lace Beauty
Portland, Oregon
03.2010 - 11.2018
  • Led customer service team to deliver exceptional support and resolve inquiries.
  • Trained new staff on product knowledge and customer engagement strategies.
  • Implemented process improvements to enhance service efficiency and satisfaction.
  • Assisted customers with product selection and provided personalized recommendations.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Consulted with customers regarding needs and addressed concerns.
  • Handled cash and credit card payments and returned receipts, change and payment cards to customers.
  • Handled customer inquiries and complaints in a professional manner.
  • Utilized active listening skills and asked open-ended questions to ascertain customer call needs.

Education

Bachelor of Science - Health Administration

University of Phoenix
Tempe, AZ
01.2025 - 08.2025

Certificate - Cosmetology

Phagan’s School of Cosmetology
Portland, Oregon
09.2007 - 04.2009

Madison High School
Portland, Oregon

Skills

  • Order management
  • Complaint resolution
  • Customer engagement
  • Process improvement
  • Communication skills
  • Active listening
  • Detail orientation
  • Relationship building
  • Microsoft Office Suite

Accomplishments

  • Reflective Decision Maker Badge
  • Reflective Problem Solver Badge
  • Intentional Problem Solver Badge

Timeline

Bachelor of Science - Health Administration

University of Phoenix
01.2025 - 08.2025

Front Desk Receptionist

V Nails & Spa
08.2022 - 07.2025

Customer Service Representative

DaBella
12.2020 - 08.2022

Customer Service Lead

Lace Beauty
03.2010 - 11.2018

Certificate - Cosmetology

Phagan’s School of Cosmetology
09.2007 - 04.2009

Madison High School

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