Robbin Tenir

• I specialize in excellent customer service and conflict resolution every day with genuine empathy and compassion for everyone who walks in the door.
• Resolved customer inquiries efficiently, ensuring high satisfaction and retention rates.

• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Maintained productivity and quality standards at all times.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Facilitated garage entry and exit gates.
• Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
• Skilled at working independently and collaboratively in team environment.
• Facilitated garage entry and exit gate.
• Operated in dynamic, high-volume environments to provide skilled assistance to more than 30 customers each day.

• Handled high volume marketing calls on a dialer system.
• Excellent, kind customer service care.
• Self-motivated, with a strong sense of personal responsibility.

• Followed safety protocols and regulations while driving, upholding professional service reputation.
• Organized mail ahead of delivery runs for correct routing.
• Maintained records on customers with mail forwarding and change of address requests.
• Distributed items on time and to correct locations for punctual, professional mail services.
• Sorted mail according to order of address appearance for easy access in field.
• Delivered mail and packages to customers on prescribed route.
• Resolved complaints calmly and professionally to maintain customer satisfaction.
• Signed and received mail with signature requirements upon delivery and loading.
• Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
• Collected mail from post office boxes and distributed goods to correct addresses.
• Identified postage discrepancies and escalated for resolution to limit customer delays.
• Passport document training.

• Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
• Communicated with clients to understand property needs and preferences.
• Presented purchase offers to sellers for consideration.
• Developed and maintained relationships with clients through networking, postcards, and cold calling.
• Advertised client properties through websites, social media, and real estate guides.
• Reviewed market research data and changed sales plans accordingly.
• Conducted comprehensive market analysis.
• Marketed and sold property for clients by hosting open houses and advertising online and in print.
• Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
• Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
• Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
• Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
• Prepared and presented contracts and other legal documents to clients.
• Coordinated appointments to show tenants and buyers prospective homes.
• Negotiated contracts with buyers and sellers to maximize customer savings.

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• Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
• Used acrylics, gels and glitters to create custom nail art designs for clients.
• Oversaw schedule to manage appointments of new and existing clients.
• Responded to customer requests and concerns about the variety of nail applications available.
• Utilized specialized tools and techniques to restore natural nails and create artificial nails of their choice.
• Offered advice and recommended products to improve and maintain nails.
• Built my own business with exceptional work performance, honest relationships, networking, and giving back to my community.
• Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
• Assisted in training new hires on salon procedures, policies, and best practices in nail care services.
• Delivered high-quality nail services, ensuring client satisfaction through expert application techniques.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Logged all information and solutions provided into internal database.
• Scheduled appointments, filed insurance claims, data input, payment collections.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Consulted with outside parties to resolve discrepancies and create expert solutions.
• Investigated and resolved customer inquiries and complaints quickly.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Delivered prompt service to prioritize customer needs.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained computer and physical filing systems.
• Streamlined office operations to enhance patient scheduling efficiency and reduce wait times.
• Coordinated staff training programs, improving team performance and service delivery quality.

• Improved overall customer satisfaction by implementing new service standards and staff training programs.
• Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
• Managed daily operations to ensure high level of efficiency, consistency, and quality in both food and service.
• Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
• Promoted positive work environment with proactive conflict resolution strategies and team-building activities.
• Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
• Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
• Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
• Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
• Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
• Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Carefully interviewed, selected, trained, and supervised staff.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Reconciled cash and credit card transactions to maintain accurate records.
• Correctly calculated inventory and ordered appropriate supplies.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Motivated staff to perform at peak efficiency and quality.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Opening and Closing procedures
• Directed daily restaurant operations, ensuring high-quality food service and customer satisfaction.

• Enhanced customer satisfaction by efficiently handling inquiries and providing accurate information on banking products.
• Managed risk effectively with thorough loan assessments, ensuring the bank's financial stability.
• Developed strong relationships with clients, resulting in increased business and referrals.
• Resolved complex account issues promptly, maintaining high levels of customer satisfaction and loyalty.
• Oversaw daily cash management functions, ensuring accuracy and security in all transactions conducted at branch level.
• Fostered a positive work environment among team members through effective communication and collaboration practices.
• Assisted customers in identifying financial goals and recommended tailored banking solutions that aligned with their objectives.
• Managed and opened checking, saving and line of credit accounts.
• Handled large amounts of money for customers and merchant accounts
• Balanced ATM machines
• Balanced Vault
• Balanced cash drawers
• Sold Annuities by obtaining my State Board of Insurance License
• Developed and implemented operational procedures to enhance service efficiency and accuracy.