Robbin Thorpe
Jacksonville
Summary
Well-organized and skilled administrative team member with ϮϬyears of administrative work with Kelly Temp Services. Very friendly and outgoing with distinguished ability to multitask. Able to work in a high volume work environment, handles stress well and adapts to new situations. Strategic planning and client relationship management expert. Focused and dedicated Legal Assistant with exceptional work ethic and proven strengths in case management support. Strong multitasker skilled at managing high-volume caseloads while consistently meeting deadlines. Persistent and resourceful problem-solver with excellent research and communication skills. Self-motivated Legal Assistant facilitates case management for law firms. Offers broad spectrum of legal services under attorney supervision. Manages highly confidential information with professionalism and integrity. Resourceful Legal Assistant known for high productivity and efficient task completion. Possess specialized skills in legal research, document drafting, and case management. Excel in communication, time management, and problem-solving to deliver impactful support in fast-paced legal environments.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Legal Assistant
J. David Tax Law
Jacksonville
01.2022 - Current
- Updated databases with new information received from attorneys or clients.
- Answered phones promptly while providing courteous customer service.
- Analyzed data related to cases for use in research or litigation purposes.
- Maintained client confidentiality in all matters.
- Coordinated travel arrangements for attorneys as required by firm policy or client needs.
- Processed incoming mail on a daily basis.
- Performed basic bookkeeping duties including tracking payments received from clients.
- Greeted clients upon arrival at office and provided assistance as needed.
- Proofread drafts of legal documents for accuracy in grammar and punctuation.
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
- Scanned physical documents into electronic format for storage in a secure database system.
- Generated reports summarizing case progress for internal use.
Transcriptionist
AG Adams Law
Jacksonville
01.2020 - 01.2022
- Maintained up-to-date knowledge of transcription guidelines and best practices.
- Generated copies of transcribed documents upon request from physician offices.
- Edited and proofread transcribed documents to ensure accuracy and completeness.
- Resolved any discrepancies between dictated reports and EHR entries.
- Worked closely with other members of the healthcare team to ensure timely completion of transcripts.
- Followed established formatting protocols to produce patient notes, histories and physicals, operative reports, discharge summaries, and other documents.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient records.
- Transcribed audio recordings of medical dictations, utilizing a foot pedal for playback control.
- Identified technical issues related to system performance or malfunctions.
- Provided assistance to physicians regarding format preferences for transcribed documents.
- Created new patient files in accordance with organizational standards.
- Reviewed dictated reports for grammar, clarity, consistency, completeness, accuracy of data entry into electronic health record systems.
- Updated existing patient records with new information obtained from dictation.
- Processed digital voice files sent via secure FTP sites.
- Utilized knowledge of medical terminology to accurately document information from the audio recordings.
- Typed medical dictation of discharge summaries, operative reports, referral letters and follow-up clinic notes from dictating equipment or written draft.
- Maintained strict confidentiality of transcribed data according to HIPAA regulations and company policy.
- Developed and adhered to exacting transcription quality assurance standards and metrics.
Receptionist
Fresh Ministries
Jacksonville
01.2019 - 01.2020
- Scheduled appointments for clients, customers, and other visitors.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Verified visitors' identification cards before allowing access to the building.
- Updated daily log book with information about visitors entering the premises.
- Prepared welcome packages for new hires.
- Organized travel arrangements for staff members including flights, hotels, car rentals.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Greeted visitors and provided them with assistance.
Customer Service Rep
Aetna
Jacksonville
01.2016 - 01.2019
- Conducted regular follow-up calls with customers after resolving their issues.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Implemented innovative methods for streamlining the customer service process.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Customer Service Representative
Allstate Insurance Co
Jacksonville
01.2015 - 01.2016
- Conducted regular follow-up calls with customers after resolving their issues.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Implemented innovative methods for streamlining the customer service process.
- Provided exceptional customer service to ensure customer satisfaction.
Financial Services Representative
ING
Jacksonville
12.2012 - 12.2013
- Prepared invoices for customers and suppliers.
- Managed customer complaints regarding billing errors or discrepancies.
- Ensured compliance with statutory regulations related to finance operations.
- Advised senior management on financial matters relating to current business activities.
- Monitored debtors' accounts to ensure timely payment of outstanding invoices.
- Assisted with forecasting future cash flows based on past performance trends.
Corporate Travel Agent
BCD Travel
Kansas City
06.2006 - 12.2012
- Coordinated ground transportation arrangements at destinations worldwide.
- Resolved customer complaints efficiently and effectively while maintaining a positive attitude.
- Organized special flights for VIPs or large groups of travelers.
- Managed client billing activities to ensure accuracy of invoices and timely payments from customers.
- Analyzed competitor pricing strategies in order to remain competitive in the market place.
- Developed and maintained relationships with corporate accounts to ensure repeat business.
- Processed all necessary paperwork to ensure smooth travel experiences for clients.
- Advised customers on passport and visa requirements specific to their destination country.
- Monitored ticketing deadlines to confirm that tickets are issued within the specified time frame.
- Tracked reservations using computer software programs such as Sabre or Apollo GDS systems.
- Provided information on visa requirements, currency exchange rates, local customs and attractions.
- Conducted post-trip reviews with clients to assess satisfaction levels with services provided.
- Counseled customers on preparation of passports, visas and other international documents required for travel abroad.
- Maintained up-to-date knowledge of airline fares, routes and schedules as well as changes in government regulations affecting travel procedures.
- Generated sales leads through networking events, cold calling and referrals from existing customers.
Travel Agent
Expedia.com
Dallas
06.2005 - 06.2006
- Researched availability of airfare and hotel rooms using reservation systems.
- Advised customers on necessary documents needed for international travel such as passport applications or visa requirements.
- Provided travel information to customers and answered questions regarding passports, visas, transportation, accommodation, and tour packages.
- Organized flights, insurance, and accommodations for travelers according to their preferences.
- Evaluated customer feedback forms following completion of trips; used data to improve quality of services offered.
- Assisted customers in selecting the best possible package with the least expense.
- Handled customer complaints in a professional manner to ensure satisfaction with the service provided.
- Developed relationships with suppliers including airlines, hotels, cruise lines, tour operators to secure discounted rates for customers.
Travel Agent
Hotels.com
Dallas
06.2004 - 06.2005
- Researched availability of airfare and hotel rooms using reservation systems.
- Advised customers on necessary documents needed for international travel such as passport applications or visa requirements.
- Provided travel information to customers and answered questions regarding passports, visas, transportation, accommodation, and tour packages.
- Organized flights, insurance, and accommodations for travelers according to their preferences.
- Assisted customers in selecting the best possible package with the least expense.
- Handled travel arrangements for groups, couples, executives, and special needs clients.
Corporate Travel Agent
American Express Travel Rltd Svcs Co,Inc
Dallas
06.2000 - 06.2004
- Processed payments through credit cards or other payment methods using secure online systems.
- Researched and recommended hotels that provided amenities appropriate to client needs.
- Developed relationships with suppliers such as airlines, car rental companies, hotels, cruise lines and tour operators to obtain discounts for customers.
- Maintained accurate records of all bookings and cancellations in order to track customer preferences.
- Assisted with event planning by providing transportation services and hotel accommodations as requested.
- Generated invoices for clients after verifying accuracy of all booked reservations.
- Responded promptly to customer inquiries via phone or email in a professional manner.
- Monitored airline ticket prices to ensure customers received the best fares available.
- Advised clients of special promotions or offers available from various vendors.
- Coordinated international and domestic travel arrangements for corporate clients, utilizing cost-effective options.
- Ensured compliance with company policies regarding safety standards while booking travel arrangements.
- Created reports summarizing customer feedback on travel experiences and recommending changes accordingly.
- Provided detailed information on travel destinations, including visas, passports, currency exchange rates, customs regulations, and weather conditions.
- Handled financial tracking, billing and administrative functions.
- Booked hotel rooms, car rentals, and flights for company trips and conferences.
- Contacted airlines, hotels, transportation companies, and other service providers to resolve problems.
- Set up private jet and commercial flights, arranged cars, and managed arrival services for corporate and VIP clients.
- Organized details and related paperwork for travelers.
- Booked flights, reserved hotels, and set up ground transportation for individual travelers and groups of different sizes.
Travel Agent
Cendant
Arlington
06.1997 - 06.2000
- Researched availability of airfare and hotel rooms using reservation systems.
- Advised customers on necessary documents needed for international travel such as passport applications or visa requirements.
- Provided travel information to customers and answered questions regarding passports, visas, transportation, accommodation, and tour packages.
- Organized flights, insurance, and accommodations for travelers according to their preferences.
- Assisted customers in selecting the best possible package with the least expense.
- Handled customer complaints in a professional manner to ensure satisfaction with the service provided.
- Developed relationships with suppliers including airlines, hotels, cruise lines, tour operators to secure discounted rates for customers.
- Maintained up-to-date knowledge of airline regulations concerning ticketing procedures and restrictions.
- Ensured all reservations were accurately documented in agency's system prior to client departure date.
- Processed payments from clients via cash or credit cards.
- Provided detailed information about destinations such as climate conditions or points of interest at requested locations.
Education
Associates Degree - Grammar, The Science of the Phonetic Language and Coding, Medical Terminology and Medical Coding and Billing
Court Reporting Institute of Dallas
Dallas, TX01.2004
High School Diploma -
North Richland Hills High School
North Richland Hills, TX05-1997
Skills
- Charting documentation
- Multi-line phone operations
- Professional and polished presenter
- Efficient in Microsoft Word
- Efficient in Microsoft Outlook
- Efficient in Microsoft Excel
- Proficient at record-keeping
- Proficient at bookkeeping
- Office trainer
- Customer Service
- Familiar with medical terminology
- Familiar with insurance claims and terminology
- Client billing
- Client communication
- Document drafting
- Confidentiality
- Client support
- Writing and editing
- Contract review
- Client service and support
- Order and request filing
- Administrative support
- Organizational efficiency
- Legal research and writing
- Case management support
- File organization
- Multi-line switchboard
- Document preparation
- Tax law
- Troubleshooting complex problems
- QuickBooks pro
- Transcription
- Legal terminology
- Scheduling/Planning
- Correspondence
- Legal document preparation
- Document filing
- Court reporting
- Billing statements
- Database management
- Calendar management
- Interviewing clients
- Interview transcription
- Advanced word processing
- Negotiation
- Exceptional telephone etiquette
- Document control
- Proofreading
- Conflict mediation
- Legal writing
- Travel coordination
- Risk management
- Administrative assistance
- Client relations
- Data management
- Document control support
- Microsoft office
- MS office proficient
- Exceptional writer
- Legal research
- Flexible schedule
- Deposition briefings
Certification
- I am a licensed Public Notary for the State of Florida
References
References available upon request.
Timeline
Legal Assistant
J. David Tax Law
01.2022 - Current
Transcriptionist
AG Adams Law
01.2020 - 01.2022
Receptionist
Fresh Ministries
01.2019 - 01.2020
Customer Service Rep
Aetna
01.2016 - 01.2019
Customer Service Representative
Allstate Insurance Co
01.2015 - 01.2016
Financial Services Representative
ING
12.2012 - 12.2013
Corporate Travel Agent
BCD Travel
06.2006 - 12.2012
Travel Agent
Expedia.com
06.2005 - 06.2006
Travel Agent
Hotels.com
06.2004 - 06.2005
Corporate Travel Agent
American Express Travel Rltd Svcs Co,Inc
06.2000 - 06.2004
Travel Agent
Cendant
06.1997 - 06.2000
Associates Degree - Grammar, The Science of the Phonetic Language and Coding, Medical Terminology and Medical Coding and Billing
Court Reporting Institute of Dallas
High School Diploma -
North Richland Hills High School
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