Rob’Breka Green
Saint Louis,MO
Summary
Dedicated and detail-oriented professional with eight years of experience as an Office Manager and Personal Assistant. Seeking to leverage expertise in administrative tasks, client management, and organizational leadership to contribute effectively in a dynamic work environment.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
HGS - Hinduja Global Solutions
01.2022 - 07.2025
- Negotiated payment plans and settlements that were acceptable to both the company and the customers.
- Persuaded customers to pay overdue amounts by offering solutions that worked for both parties.
- Handled upset customers in ways that resolved issues without escalating the situation.
- Carefully listened to customers’ concerns, frustrations and explanations while maintaining empathy.
- Understood and addressed the concerns and frustrations of customers who were experiencing financial difficulties.
Office Manager and Personal Assistant
Caring Touch LLC
05.2013 - 12.2021
- Managed daily office operations, including filing systems, scheduling, and correspondence, ensuring efficient workflow and organized records.
- Conducted monthly client check-ins, maintaining strong client relations and addressing needs promptly, resulting in increased client satisfaction.
- Spearheaded billing and invoicing procedures, streamlining financial processes and reducing errors by implementing meticulous verification techniques.
- Acted as a liaison between executives, staff, and clients, facilitating effective communication and resolving inquiries promptly.
- Implemented new software for improved data management, resulting in a 20% increase in efficiency.
Education
College Studies - Business Administration
Lincoln University
01.2013
Secondary School - undefined
Soldan High School
01.2012
Skills
- Administrative Efficiency
- Client Relationship Management
- Organizational Leadership
- Billing and Invoicing
- Communication and Correspondence
- File and Record Management
- Debt Resolution
- Compromise and Persuasion
- Conflict Resolution
- Active Listening
- Handling Objections
Timeline
Customer Service Representative
HGS - Hinduja Global Solutions
01.2022 - 07.2025
Office Manager and Personal Assistant
Caring Touch LLC
05.2013 - 12.2021
College Studies - Business Administration
Lincoln University
Secondary School - undefined
Soldan High School
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