Robby Ducote
Summary
Proven ability to analyze guest feedback and implement effective solutions to improve overall guest experiences. Expert in creating and executing tailored guest engagement programs that drive positive reviews and repeat business. Dynamic Hotel Experience Manager proficient in enhancing guest satisfaction and loyalty through innovative service strategies.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Hampton By Hilton
04.2025 - Current
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collected room deposits, fees, and payments.
Front Desk Agent
Holiday Inn Express
01.2025 - 03.2025
- Strong communication skills that foster positive interactions with guests and staff alike.
- Skilled at handling guest inquiries and resolving issues to exceed expectations.
- Experienced in using hotel management software to streamline operations and enhance service delivery.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Night Auditor
Holiday Inn Express
01.2022 - 01.2025
- Proficient in managing night audits, reconciling daily financial transactions, and preparing reports for management.
- Strong ability to resolve guest complaints and inquiries promptly and professionally, ensuring a positive experience.
Front Desk Agent
Tru by Hilton
01.2019 - 01.2022
- Proficient in managing front desk operations and ensuring exceptional guest experiences.
- Enthusiastic team player dedicated to collaborating with colleagues to exceed guest expectations.
Department Manager
JCPenny Optical
01.2015 - 01.2019
- Results-driven Department Manager with over 10 years of experience in the optical industry.
- Skilled in inventory management, ensuring optimal stock levels and minimizing shrinkage.
- Expert in training and developing staff, fostering a culture of high performance and teamwork.
Front Desk Manager
Hilton
01.2010 - 01.2015
- Dynamic Front Desk Manager with over 7 years of experience in the hotel industry.
- Expert in delivering exceptional customer service and enhancing guest satisfaction.
- Skilled in supervising staff, training new employees, and fostering a positive work environment.
- Strong ability to resolve guest complaints and ensure a seamless experience.
Education
General Studies -
Southeastern Louisiana University
Hammond, LA07.2025
Skills
- Communication
- Organization
- Problem-Solving
- Customer-Service
- Multitasking
- Attention-To-Detail
- Flexibility
- Guest accommodations
Certification
- ABOC
- CPR
Languages
English - Native
Spanish - Intermediate
Timeline
Front Desk Agent
Hampton By Hilton
04.2025 - Current
Front Desk Agent
Holiday Inn Express
01.2025 - 03.2025
Night Auditor
Holiday Inn Express
01.2022 - 01.2025
Front Desk Agent
Tru by Hilton
01.2019 - 01.2022
Department Manager
JCPenny Optical
01.2015 - 01.2019
Front Desk Manager
Hilton
01.2010 - 01.2015
General Studies -
Southeastern Louisiana University
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