Robby Hernandez

• Job duties
• Cleaning of tanks, pipelines, railcars, trucks, containments, spills, etc., at three terminals.
• Degassing of tanks, pipelines, vessels, etc.
• Receive scope of work from upper management and determine how to achieve scope.
• Line up contractors for the bidding process.
• Give all contractors the same scope of work.
• Receive all bids and review for accuracy.
• Forward all bids to management, along with any other costs involved in the job.
• Assist management in creating a budget cost for the project.
• Create requisitions for purchase orders for vendors and contractors for approval.
• Receive P.O.s and assign to vendors.
• Communicate any internal work needed before job starts and follow up to get work done (lockout, tag out, isolation, modifications, grounds work, disposal, transportation, and any safety issues).
• Arrange pre-job meeting with safety, environmental, operations, and management.
• Determine start date, days, and hours of work, and job duration. Finalize any job prep needed.
• Be on site for job start-up, follow up daily on the job, and report to management daily on progress.
• Established processes to ensure efficient workflow throughout the projects.
• Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards, and assisted in anything that slows progress.
• Ensure all safety rules are followed.
• Complete job, inspect work, report to management, and return site to better than condition found.
• Receive all invoices and approve for payment.
• Compile all invoices and forward project total to management for review and recoupment of payment from customers.
• Responsibilities
• Implemented new technologies to streamline operations, reduce costs, and improve customer service.
• Collaborated with other departments to ensure timely completion of projects within budget constraints.
• Ensured compliance with all applicable laws, regulations, industry standards.
• Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
• Negotiated contracts and agreements with vendors and suppliers to reduce costs.
• Coordinated cross-departmental projects to ensure timely and successful completion.
• Oversaw daily operations, maintaining efficiency and quality standards.
• Assigned work and monitored performance of project personnel.
• Produced thorough, accurate and timely reports of project activities.
• Analyzed business performance data and forecasted business results for upper management.
• Proposed or approved modifications to the project.
• Implemented quality control measures to uphold company standards.
• Secondary job - Alternate Facility Officer (FSO) for three terminals.
• Ensure all three facilities are MTSA COMPLIANT. Serve as liaison between Coast Guard and facilities.
• Maintain all required paperwork is available for Coast Guard inspections at all times.
• Organize and schedule required training for personnel required by 33 CFR regulations.
• Inspect facilities for any non-compliances, to include gates, card readers, cameras, and fences.
• Find, hire, create P.O., and follow contractors to do any repairs.
• Record all information and file for Cost Guard inspections.

Same duties as tank cleaning manager.

• Plus training of security people, future FSOs, creating and implementing policies, and procedures for security requirements.
• Create P.O.s for security guard companies, approve schedules, time sheets, and invoices for payment.
• 24-hour, 7-days-a-week calls for security issues at all three facilities, including foreign vessels and crews.
• Implement new SECURE security system and register TWICs in the security system.
• Ensure security system is working properly daily and record findings.
• Perform dock inspections and record.
• Hire contractors to fix any problems found.
• Manage parking of all personnel and contractors.
• 24/7 call-out to open and close containment valves, and operate pumps for St. Rose facility, including DEQ-inspected paperwork.
• Inspect containment and ditches for contamination and spills.
• Report any findings.
• Communicate to departments, the valves are open.
• Train personnel to open and close containment valves.
• Keep reports for DEQ and EPA inspections.
• Train and supervise personnel to conduct external tank inspections.
• Report any findings to the correct departments.
• Record inspections and file for records.
• Approve personnel time and forward to HR for payment.
• Evaluate personnel, document, and forward to management.
• Perform heat test on tanks to determine the cost to heat the tank, so the customers could be charged back properly.
• Assist with grounds maintenance when needed.
• Operate pumps, vac trucks, skid steer, fork lift, man lift, bucket truck, hand tools, power tools, and pressure washers.

Job duties-

• Receive job duties from shift foreman on a 12-hour rotating shift.
• Line up pipelines from tanks to barges, ships, rail cars, trucks, and other tanks.
• Gauge tanks and get temperatures for inventories and movements.
• Run electric and diesel pumps, and pump product to and from rail cars, trucks, barges, ships, and other tanks.
• Squeegee barges and tanks to other vessels.
• Assist in any other jobs needed.
• Maintain a call-out percentage of 50% or better.
• Member of emergency response with fire, rescue, and life-saving training.

Job Duties

• Operate dock assigned by shift foreman.
• Relieve dockman and get pass down on all activity on the dock.
• Get with vessels, and verify communication is working.
• Do paperwork with vessel as PIC of dock, with PIC of vessel.
• Inspect dock, all connections, valves, pressures on gauges, walkways, gangways, and gates.
• Maintain communications with the yard while performing pumping operations to ensure no mispumps or spills.
• Open and close valves to line product lines to vessels.
• Operate cranes to pass vessels' hoses for connection.

JOB DUTIES-

• Any and all job duties required as a contractor.
• Clean up after Hurricane Katrina included.

Responsible for up to 250 accounts in South Louisiana with over 50 suppliers-

• Developed and maintained relationships with existing clients to ensure customer satisfaction.
• Generated new sales leads through cold calling and networking activities.
• Conducted market research to identify potential customers and their needs.
• Organized client visits, presentations, product demonstrations and trade shows.
• Analyzed customer feedback to improve products and services.
• Provided technical support for customers using the company's products or services.
• Maintained accurate records of all sales and prospecting activities.
• Researched competitors' products, prices, and sales techniques.
• Negotiated pricing contracts with customers to maximize profits.
• Collaborated with other departments such as marketing, finance, logistics.
• Attended industry events such as conferences, seminars.
• Identified opportunities for cross-selling additional products and services.
• Performed regular follow-ups with prospects to close deals in a timely manner.
• Managed inventory levels by ordering sufficient stock for each account.
• Adhered to established policies and procedures when handling customer accounts.
• Reviewed monthly performance against targets set by management team.
• Answered inquiries from prospective customers regarding features of products and services offered.
• Assisted in developing promotional materials such as flyers, brochures.
• Recommended changes in products and services based on customer feedback.
• Developed key customer relationships to increase sales.
• Developed and maintained relationships with new and existing clients to increase sales revenue.
• Set up meetings with potential clients and listened to their wishes and concerns.
• Negotiated deals and handled complaints or objections.
• Prepared and delivered appropriate presentations on products and services.
• Listened to customer needs to identify and recommend best products and services.
• Drove sales of company products and services by meeting with customers using strategic and organized approach.
• Operated register, handled cash and processed credit card transactions.
• Maximized sales by keeping areas tidy, fully stocked and correctly priced.
• Reset store displays for special events and seasonal merchandise changes.
• Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
• Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
• Increased sales on assigned route through increased variety of products, earned customer trust and loyalty, and opening accounts that were skipped over by other sales reps.
• Increased sales on assigned route from $800,000 a year to 2.1. million in 2004.

• Conducted daily store operations, including opening and closing procedures and cash handling.
• Monitored inventory levels and placed orders to restock shelves.
• Developed strategies to maximize sales and profitability.
• Established customer service standards and monitored staff compliance.
• Organized promotional events to increase product awareness.
• Resolved customer complaints in a timely manner.
• Recruited, trained and supervised new employees.
• Ensured compliance with safety regulations and company policies.
• Implemented efficient systems for tracking stock movement.
• Analyzed financial data to identify areas of improvement.
• Maintained accurate records of employee performance reviews.
• Created weekly work schedules for store personnel.
• Performed regular price checks to ensure competitive pricing.
• Assessed operational efficiency of the store's departments.
• Managed daily banking activities such as deposits and withdrawals.
• Identified opportunities for cost savings through waste reduction initiatives.
• Prepared monthly reports on sales figures, expenses, profits.
• Updated POS system with new products and promotional offers.
• Developed relationships with suppliers to negotiate better prices.
• Provided feedback on marketing campaigns to improve effectiveness.
• Trained and mentored associates to teach daily tasks and procedures.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Managed inventory tracking and physical inventory counts to minimize loss.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Monitored employee performance and identified performance gaps for corrective action.
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
• Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
• Updated and maintained store signage and displays.
• Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
• Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
• Oversaw storewide merchandising benchmarks to maintain operational excellence.
• Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
• Delegated work to staff, setting priorities and goals.
• Sterted as a buggy boy at 16 years old, learned every job in the store. I was promoted through the ranks, worked in 10 different stores, and was promoted to store manager in 1995. Then, in 1998-1999, all of the stores were closed.

US ARMY RESERVE-PRIVTE TO SEARGENT-

• US Army engineer.
• Nuclear blast specialist.
• Heavy equipment operator.
• Truck driver up to semi, 10 ton.
• Squad leader.
• Platoon leader.
• Field-grade promotion.
• Soldier of the month 245th enginerring batalion 1985.