Summary
Overview
Work History
Education
Skills
Timeline
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Robby Mier

Waxahachie

Summary

Proactive Vice President of Operations with extensive experience in strategic planning, process improvements, and operations management. Successfully enhanced operational efficiency and increased company profits through effective team management and client relations. Adept at driving business growth and optimizing performance across all operational areas.

Operations professional with extensive experience in driving business efficiency and productivity. Known for fostering team collaboration and achieving significant operational improvements. Highly reliable and adaptable to evolving business needs, excelling in strategic planning and process optimization.

Overview

22
22
years of professional experience

Work History

Transportation Supervisor

First Fleet, Inc
11.2024 - Current
  • Managed routing, driver supervision and DOT compliance.
  • Coordinated schedules and routes for drivers to ensure timely deliveries and customer satisfaction.
  • Ensured proper documentation was completed accurately for all transportation operations, including driver logs, vehicle inspection reports, and accident/incident reports.
  • Fostered a culture of continuous improvement within the team by encouraging feedback from drivers on ways to enhance operational efficiency.
  • Scheduled repair and preventive maintenance of vehicles and other equipment.
  • Increased on-time delivery rates by closely monitoring driver performance metrics and implementing corrective actions as needed.
  • Monitored and maintained on-time delivery, reliability, service and performance.

Vice President of Operations

Mier Logistics, LLC
09.2014 - 09.2024
  • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
  • Streamlined operations by identifying inefficiencies and implementing process improvements.
  • Supported project management team for optimal performance.
  • Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes.
  • Cultivated strong relationships with clients, vendors, and partners for mutually beneficial collaborations.
  • Increased company profits through performance optimization strategies and efficiency improvements.
  • Identified opportunities to improve business process flows and productivity.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Oversaw supply chain operations, ensuring timely delivery of products while minimizing inventory costs.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Personal Service Representative

Dallas Telco Federal Credit Union
04.2003 - 09.2014
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Developed strong relationships with clients, becoming their trusted point of contact for personal services.
  • Conducted regular reviews of client accounts, identifying opportunities for additional services or improvements.
  • Streamlined office processes for efficiency, resulting in reduced wait times for clients.
  • Displayed excellent interpersonal skills while interacting with clients, thereby receiving positive feedback on my communication style and approach.
  • Educated clients on available resources and options within the organization''s offerings, empowering them to make informed decisions about their personal service needs.
  • Established rapport with customers over time thereby increasing repeat clientele who sought my help specifically.
  • Provided support during high-stress situations, helping clients remain calm while finding effective solutions to their problems.
  • Increased client retention through personalized service and follow-up calls.
  • Worked diligently towards maintaining confidentiality pertaining to personal information provided by clients.
  • Managed a diverse range of client profiles, ensuring each received personalized attention and care.

Education

High School Diploma -

Midlothian High School
Midlothian, TX
06-2001

Skills

  • Strategic planning and execution
  • Organizational Development
  • Business Development
  • Operations Oversight
  • Operations Management
  • Process Improvements
  • Logistics Management
  • Supply chain oversight
  • Customer Relations
  • Decision-Making

Timeline

Transportation Supervisor

First Fleet, Inc
11.2024 - Current

Vice President of Operations

Mier Logistics, LLC
09.2014 - 09.2024

Personal Service Representative

Dallas Telco Federal Credit Union
04.2003 - 09.2014

High School Diploma -

Midlothian High School

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Robby Mier