Activities/Interests: Golf, Skiing, Running, Hiking, Ice Skating, Live Music, Football, and Traveling
Robby Sutherland
Cincinnati
Summary
I am a self-starting, entrepreneurial professional with a proven track record in client relationship management, specializing in strengthening connections between the organization and its clients. What most people consider to be a frustrating obstacle in their profession, I find myself excited to work with dissatisfied clients and transform them into satisfied partners by effectively addressing needs and fostering improved relationships. The details of any job can change week to week, but being able to strengthen weak relationships and get everyone working together towards a common goal is something that benefits every role.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Manager, IT Compliance
A-LIGN
05.2023 - Current
- Directed sub-service lines within SOC, overseeing risk assessments in accordance with NIST 800-30, C5 (BSI), and HIPAA standards.
- Led initiatives to enhance compliance and risk management practices across the organization.
- Developed procedures for managing Enterprise level engagements, ultimately adopted to implement across the organization.
- Managed group of 25 professionals tasks to complete SOC 1, SOC 2, HIPAA, C5, CSA STAR, AUP, Risk Assessments, etc., engagements, while maintaining relationships with client contacts.
- Served as primary liaison for key GRC partners, enhancing collaboration to drive revenue growth and establish effective business processes to drive efficiency and accuracy throughout the audit.
Assoc. Manager / Manager, IT Compliance
A-LIGN
09.2020 - 04.2023
- Managed client relationships, ensuring alignment with regulatory standards through effective communication and support.
- Oversaw project timelines and deliverables, driving initiatives to meet strategic objectives and client expectations.
- Collaborated with stakeholders to refine operational policies, resulting in improved compliance metrics and client satisfaction.
IT Risk Consultant: Senior
Ernst & Young
05.2018 - Current
- Repaired and developed the relationship with a Fortune 500 company which led to closing a sale in excess of $550k
- Coached three new staff members in IT Advisory practices as well as proper techniques in building a relationship with the client
- Managed the project (of which I helped sell) to keep the client satisfied with the overall approach, progression, and final work output
IT Risk Consultant: Staff
Ernst & Young
06.2016 - 05.2018
- Facilitated relationship development between local and international teams (both internally and externally) to align each team member's strengths, leading to a high-performing team
- Assisted a startup with performing market data research analytics on a new and undeveloped industry which led to a better understanding of business strengths, weaknesses, opportunities and threats.
- Performed first-year testing strategies across a Fortune 500 pharmaceutical company’s information systems to keep them compliant with the DEA standards and requirements
- Completed detailed documentation and testing procedures on the Privacy criteria at a Technology company (for a SOC 1 Report)
IT Risk Consultant: Intern
Ernst & Young
06.2015 - 08.2015
- Directed meetings with a consumer products client - that was merging with a competitor - to identify the risks involved in merging the two company’s existing information systems
- Oversaw testing procedures of a Technology client’s processing operations to construct a SOC 1 Report for the client
- Earned a first place recognition award in a company improvement competition where after presenting my work to Ernst & Young Partners, our deliverable was implemented throughout the office’s recruiting and on-boarding process
Education
Farmer School of Business - Finance
Miami University
05-2016
Skills
- Strategic planning
- Process improvement
- Team development
- Conflict resolution
- Interpersonal relations
- Talent development
- Partnership development
- Cross-functional team leadership
Certification
Jul 2018 Project Management Professional (PMP)
Interests
Timeline
Senior Manager, IT Compliance
A-LIGN
05.2023 - Current
Assoc. Manager / Manager, IT Compliance
A-LIGN
09.2020 - 04.2023
IT Risk Consultant: Senior
Ernst & Young
05.2018 - Current
IT Risk Consultant: Staff
Ernst & Young
06.2016 - 05.2018
IT Risk Consultant: Intern
Ernst & Young
06.2015 - 08.2015
Farmer School of Business - Finance
Miami University