Robbye Humphrey
Ore City,TX
Summary
Dynamic and detail-oriented professional with extensive experience at Croley Funeral Home, excelling in customer service and data entry. Proven ability to enhance office efficiency and maintain confidentiality while managing multi-line phone systems. Recognized for fostering positive client relationships and delivering exceptional clerical support in fast-paced environments.
Office professional with comprehensive background in administrative support and office management. Expertise in streamlining office procedures, managing schedules, and handling communications. Known for fostering team collaboration and achieving goals, adaptable to dynamic work environments. Proficient in Microsoft Office Suite and excellent interpersonal skills.
Overview
16
16
years of professional experience
Work History
Office Administrative Assistant
Croley Funeral Home
09.2024 - 08.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
Teacher Assistant
Union Hill ISD
08.2023 - 06.2024
- Assisted lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for all students.
- Fostered a positive learning environment by modeling enthusiasm, empathy, and respect for all members of the school community.
- Assisted lead teacher in the monitoring of student progress and updating required documentation, ensuring accurate records for each learner.
- Monitored student progress and adjusted instruction to meet individual needs.
- Mentored and tutored individual students needing additional help.
- Supported classroom instruction by preparing materials and resources for teachers and students.
Pre-K Teacher
Little Friends Daycare
02.2023 - 07.2023
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Developed engaging lesson plans to foster early childhood learning and development.
- Implemented classroom management strategies to create a positive learning environment.
Customer Service Manager/Insurance Agent
Bockmon Insurance Agnecy
08.2021 - 03.2022
- Resolved customer complaints
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Increased efficiency in handling customer inquiries by implementing advanced CRM system.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Calculated premiums and established payment methods for sales.
- Finalized sales and collected necessary deposits.
- Collected premiums on or before effective date of coverage.
- Led customer service team to enhance client satisfaction and retention rates.
- Developed training programs for new hires, improving onboarding efficiency.
Substitute Teacher/Special Education Paraprofessional
Ore City Independent School District
08.2017 - 05.2019
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
- Followed lesson plans designed by absent teachers.
- Facilitated classroom management, ensuring a productive learning environment
Transportation Coordinator
Insurance Auto Auctions Inc.
05.2012 - 05.2014
- Coordinated dispatching of 10 drivers to accomplish daily delivery requirements.
- Provided back-up support for payroll processing, ensuring timely disbursement of employee wages while maintaining compliance with tax regulations.
- Set up and updated Excel spreadsheets to track financial data.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Entered figures using 10-key calculator to compute data quickly.
- Matched purchase orders with invoices and recorded necessary information.
- Coordinated logistics for vehicle transportation, ensuring timely pickups and deliveries.
Insurance Customer Service Representative
Andrews Insurance Agency
07.2009 - 05.2012
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Completed customer applications and updated records to reflect current information.
- Assisted customers with completing insurance documents to avoid missed information.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Collected premiums and issued accurate receipts.
- Posted payments to accounts and maintained records.
- Managed customer inquiries, providing timely and accurate information on insurance products and services.
- Resolved complex claims issues, ensuring customer satisfaction through effective problem-solving techniques.
Education
No Degree - Elementary Education
Northeast Texas Community College
Mount Pleasant, TXHigh School Diploma -
Ore City ISD
Ore City, TX05-1989
Skills
- Data entry
- Verbal communication
- Scheduling appointments
- Multitasking and organization
- Customer service
- Clerical support
- Invoice processing
- Multi-line phone proficiency
Timeline
Office Administrative Assistant
Croley Funeral Home
09.2024 - 08.2025
Teacher Assistant
Union Hill ISD
08.2023 - 06.2024
Pre-K Teacher
Little Friends Daycare
02.2023 - 07.2023
Customer Service Manager/Insurance Agent
Bockmon Insurance Agnecy
08.2021 - 03.2022
Substitute Teacher/Special Education Paraprofessional
Ore City Independent School District
08.2017 - 05.2019
Transportation Coordinator
Insurance Auto Auctions Inc.
05.2012 - 05.2014
Insurance Customer Service Representative
Andrews Insurance Agency
07.2009 - 05.2012
No Degree - Elementary Education
Northeast Texas Community College
High School Diploma -
Ore City ISD
Texas Notary
Currently hold Texas Notary license
Texas Notary and Insurance Agent License
Currently hold a Texas Notary License and have several years ago held a Texas Insurance Agents License for property and casualty insurance.