Robbyn J. McGary

As Regional Environmental Services (EVS) Director for the Northwest Wisconsin region, I oversee 5 critical access hospitals and affiliated clinics for all Environmental Services related staffing and cleaning responsibilities.

I have a passion for EVS in my soul, and I want to continue to see this industry grow and improve.

• Increased company revenue by streamlining processes and implementing cost-saving measures.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Improved project efficiency with strategic planning, resource allocation, and time management practices.
• Established culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
• Secured key partnerships that contributed to our company's overall growth strategy and market reach.
• Facilitated cross-functional collaboration for improved decision-making processes within our organization.

As the Regional Manager I am responsible for the overall operations of the department and charged with aligning departmental operations with institutional mission, vision, and strategic objectives. Facilitates and oversees improvement projects, leads multidisciplinary teams, performs financial analysis, problem solves, and enhances teamwork and collaboration. Coaches, counsels and develops subordinates. Regulates available staffing in accordance with a fluctuating workload. Monitors quality management initiatives and controls providing updates, feedback, and support. Maintains compliance with standards outlined by Mayo Clinic and regulatory agencies (Joint Commission, OSHA, ERTKA, FDA, ADA, etc.). Performs duties independently and initiates judgement in handling a variety of management issues. Direct reports include Supervisors, Assistant Supervisors, allied staff, and other department personnel. The Environmental Services Manager serves as a key member of the leadership team with the primary focus on planning, developing team members, development and implementation of policies and systems for large work units typically exceeding 150 FTE. The Environmental Services Manager partners and collaborates with multiple disciplines including Physicians, Department Chairs, Division Chairs, Section Heads, Administrative, and Allied Health Leaders in all shields and across all sites. Fosters partnerships and participates with industry leaders in developing best practices

Supervises operational activities within the department of Environmental Services.

Serves as a key member of the leadership team with a primary focus on resource planning and policy and systems adherence.

Regulates staffing in accordance with fluctuating workload.

Ability to effectively direct and monitor workload to consistently meet patient needs.

Partners in the support of department/division projects, policy and procedure implementations, and serves as a primary resource for issues and communications.

Coaches, mentors, and develops team members to strengthen their skills and provide opportunities for professional growth. Performs quality audits.

Provides orientation and training to new and current team members. Participates in various personnel actions including performance appraisals, corrective actions and timecards.

Participate in department committees, sub-committees or task forces. Maintains compliance with standards outlined by the Environmental Services department, Mayo Clinic, and regulatory agencies (Joint Commission, OSHA, ERTKA, FDA, ADA, etc.).

Direct reports include Leads and Environmental Service Worker II's.

Worked collaboratively with system users, information systems department and vendors to provide ongoing support and maintenance of specific information systems and applications.

Provided education, training and expertise to ensure consistent, high quality outcomes.

The point of contact for end-users, management, administration and vendors.

List of job duties responsible for include, but are not limited to:

• Concur Invoice Management
• WTK Time Card Management
• Epic reports during peak times – Run Reports
• Productivity Sheets Management –
• Time Studies and Demand requests
• Sterilize UV light – data enter and C-dif
• Infection Prevention – Data Enter – ATP
• Cubical Curtain Changes Tracking
• Joint Commission documentation
• Product ordering, ES supplies, Linen orders, Vendors and disaster supply management
• Compliance and Safety Training + Customer Service + LEAN
• TMS Service Requester – Work orders
• Waste Management – Recycling Data Tracking
• UCM Policies Manage
• Suite Scheduling – Staff and Vacations
• Contracts
• Project Management
• Floor Cleaning Management
• Laundry Documents Management – Repairs and formulas
• Laundry and Linen Production – pounds per hour
• Safety Training documents
• Linen Inventory Management
• Budget Documents -data
• Door Keys Management

Provided administrative support to Department Director or the top position (Not VP) within a department.

 Answers the telephone and performs typing, word processing, transcription, mail and filing. May handle administrative duties for the department requiring some coordination and facilitation of functions.

Contracts, policies, key management.

Provided  organizational, receptionist, and clerical support to the patient care units; supports patient care through processing and managing provider and nursing orders, maintaining the patient medical record within the department; maintaining an efficient, well-organized department by keeping supplies available. 

Provided  information accurately in a pleasant and efficient manner to a variety of individuals, including but not limited to patients, visitors, nursing and medical staffs, and other departments.

 Functioned as a resource to members of the health care team in matters pertaining to non-direct patient care and is familiar with multiple resources, carries out all aspects of the job using good judgment and problem-solving skills, assumes responsibility for self-development with the role, and participates in performance improvement activities.

Provided  organizational, receptionist, and clerical support to the patient care units; supports patient care through processing and managing provider and nursing orders, maintaining the patient medical record within the department; maintaining an efficient, well-organized department by keeping supplies available. 

Provided  information accurately in a pleasant and efficient manner to a variety of individuals, including but not limited to patients, visitors, nursing and medical staffs, and other departments.

 Functioned as a resource to members of the health care team in matters pertaining to non-direct patient care and is familiar with multiple resources, carries out all aspects of the job using good judgment and problem-solving skills, assumes responsibility for self-development with the role, and participates in performance improvement activities.

Performed patient check in and registration for emergency room visits and admissions. Ensured all demographic and insurance information is accurate and update in billing systems. 

Assisted patients and family members with billing and account questions, including following up with insurance companies and
internal departments as needed. 

Requested payments from patient for their out of pocket responsibility at or before the Point of Service. 

Accepted and processed patient payments for visits and account balances, ensuring cash is accurate and secure at all times. Ensure all encounters occur in a courteous, professional and confidential manner.

Providing excellent customer service in a high stress environment.

At Chippewa Valley Music Festival I am responsible for hiring 200+ individuals every year for each of the two music festivals during the summer for our security team.  My direct reports include Leads and Security Workers. 

I work closely with the Security Management team to ensure we are providing the safest possible environment for the fest goers. 

In addition to interviewing and hiring, I also prepare the schedules. 

While the festivals are in progress, my responsibilities include but are not limited to, responding to emergency calls on the fest grounds/campgrounds, ensuring security staff are trained properly to handle stressful situations, escorting fest goers or entertainers as needed and interacting with the general public at the festival. Monitored property and investigated any areas of suspicion.

Assessed ongoing risk factors and suggested improvements to senior management.

Emergency preparedness training. 

Recorded incident reports with detailed accounts of occurrences.

Assisted in managing a food booth at a local music  festival as well as a  music festival in Colorado. 

Responsible for:

Inventory

Booth layout and set up

Training

Customer Service

Scheduling

Testing and recording food temps for state compliance

Emergency Preparedness Training

• Demonstrated awareness of liability issues by confirming legal drinking age and discontinuing service to intoxicated guests.
• Developed new process for employee evaluation which resulted in marked performance improvements.
• Copied, logged and scanned supporting documentation.
• Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
• Entered details such as payments, account information and call logs into the computer system.
• Accurately observed cash intake to reduce inaccuracies.
• Enhanced business productivity by training 20 team members  on best practices and protocols.
• Closed out cash register with 100% accuracy and prepared cashier report.
• Guaranteed optimal beverage stock.
• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
• Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies.
• Kept facility compliant with health codes, sanitation requirements and license regulations.
• Upsold daily specials and beverage promotions to exceed daily sales goals.
• Merged productivity initiatives while ensuring compliance with restaurant policies and procedures.
• Improved customer service rankings by resolving issues quickly and accurately.
• Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
• Created effective employee schedules that maintained coverage at peak times and minimized labor costs.
• Developed unique events and special promotions to drive sales.

• Delegated tasks and duties to grocery staff, following up to ensure that responsibilities were completed on time and according to store parameters. 
• Performed key tasks to promote an inviting store appearance, which included making sure shelves were properly and effectively stocked at all times.
• Ensured a pleasant working environment for all employees by implementing a rewards program and actively communicating with all team members.
• Engaged customers and provided a very high level of service and support, helping them find the products and items that they needed. 
• Responded to customer concerns with friendly and knowledgeable service.
• Monitored security and handled incidents in a calm and professional manner.
• Engaged with customers in a sincere and friendly manner.
• Identified potential shoplifters and alerted management.
• Contacted other store locations to determine merchandise availability.
• Built relationships with customers to increase likelihood of repeat business.
• Communicated clear expectations and goals to each team member.
• Cleaned and organized the store, including the checkout desk and displays.

• Listened to, understood and clarified guest concerns and issues.
• Trained incoming staff regarding restaurant's practices, culture and procedures.
• Upheld highest standard for cleanliness of glass and silverware.
• Bussed, cleared, cleaned and set tables in quiet and efficient manner.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Monitored dining rooms for seating availability, service, safety and well-being of guests.
• Emptied and maintained trashcans and outdoor dumpster area.
• Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens.
• Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
• Seated guests by pulling out chairs, placing clean and current menus in front of guests and recording accurate drink orders.
• Demonstrated genuine hospitality while greeting and establishing rapport with guests.
• Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.
• Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
• Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
• Maintained high standards of cleanliness and sanitation.
• Washed and disinfected kitchen area, floors, tables, tools, knives and equipment.
• Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers.