Robecca Gonzalez
Whittier,CA
Summary
I am a career driven college student with desire to take on new challenges. I have a motivated work ethic, adaptability and well rounded interpersonal skills. I thrive working with others and effectively unsupervised while quickly mastering new skills. I have a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
8
8
years of professional experience
Work History
Funeral Home Worker / Funeral Director's Assistant
Sunnyside Mortuary
03.2024 - 11.2024
- Ensured compliance with federal, state, local regulations, maintaining a high standard of ethical conduct in all operations.
- Prepared facilities for funeral visitations and memorial services, arranging chairs and flower arrangements and setting up sign-in books and memorial cards.
- Handled transportation logistics for both deceased individuals and family members attending services as required.
- Managed inventory of supplies, ensuring adequate stock levels for successful daily operations.
- Supported grieving families by offering emotional support and guidance during difficult times.
- Enhanced family satisfaction by providing compassionate and attentive service during funeral arrangements.
- Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
- Performed administrative duties by obtaining burial permits and doctors' signatures on death certificates and registering deaths.
Mortuary Office Specialist
Rose Hills Memorial Park and Mortuary
03.2022 - 01.2024
- During my training I was required to work in the field for a month before I began training for the position of Mortuary Office Specialist. In that time I would carry out several duties including ; Carrying out the removal of a decedent, gathering forms for us to bring the decedent into our care, advising the families on the next steps moving forward, and once the decedent is in our care at Rose Hills it was my job to weigh, measure and complete the intake of the decedent. Since I am also going to school for Mortuary Science I was also allowed to assist Lead Embalmers in preparing several decedents for their funerals.
- Answered and directed incoming calls to appropriate personnel and departments.
- Organized office files, records, and documents. I also developed spreadsheets, faxed reports and scanned documents to in order to improve workflow.
- Maintained an organized filing system for all business documents including contracts, legal forms, correspondence.
- Creating reports of recently passed decedents for a supervisor review on a weekly basis.
- Scheduled meetings and conference calls for Funeral Arrangers to assist the family for preparation of burial as requested.
- Monitored calendars and scheduled appointments based on availability of the Arrangers.
- Proofread and recording reports of decedents into HMIS software that is specifically catered for funeral home use and has records of every decedent at Rose Hills.
- Gathered Medical information of the decedent, by contacting the hospital and collecting legal documents from the physician and the families.
- Opened, sorted and routed incoming death certificates from the state and prepared them using a program called STAMPS which we would then send the certificates by mail using this software.
- Trained incoming specialists on how to perform work activities and use computer applications.
Cashier / Store Team Member
Marshalls
11.2020 - 01.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
- Ticketed, arranged and displayed merchandise to promote sales.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Recommended merchandise to customers based on needs and preferences.
- Participated in weekly team meetings to discuss strategies for improving customer service.
- Managed opening and closing duties such as setting alarm systems, locking doors.
- Maintained cleanliness of the store, including floors, shelves, counters and restrooms.
Cashier / Store Team Member
Skechers
06.2019 - 09.2020
- I Maintained the store during opening and closing shifts, cleaning the restroom, sweeping, mopping and placing the displays outside and at night removing them and bringing them inside. I also would go through the store in it's entirety and placing the appropriate shoes where they belong.
- I used a point-of-sale computerized system to perform transactions for customers
- Processed returns and exchanges according to company policy.
- I assisted customers in the store as well as providing the with recommendations that I believe would suit them making tens of sales per day easily.
- Provided excellent customer service using active listening and engagement while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Trained new team members in cash register operation, stock procedures and customer services.
Cashier
McDonald's
05.2017 - 04.2019
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register to record transactions accurately and efficiently.
- Worked flexible schedule and extra shifts to meet business needs.
- Performed store opening, and closing procedures.
- Worked effectively in a fast-paced environment.
Education
Some College (No Degree) - Mortuary Science And Embalming
Cypress College
Cypress, CA06-2025
High School Diploma -
La Serna High School
Whittier, CA06-2020
Skills
- Office Administration experience
- Valid Driver's License
- Data Entry
- Appointment Scheduling
- Complex Problem-Solving
- Documentation and Reporting
- Organizing and Categorizing
- Meticulous Attention to Detail
- Dedicated Team Player
- Resourceful
- Great customer service skills
- POS system operations
- Store merchandise stocking
- Cash register operations
Timeline
Funeral Home Worker / Funeral Director's Assistant
Sunnyside Mortuary
03.2024 - 11.2024
Mortuary Office Specialist
Rose Hills Memorial Park and Mortuary
03.2022 - 01.2024
Cashier / Store Team Member
Marshalls
11.2020 - 01.2022
Cashier / Store Team Member
Skechers
06.2019 - 09.2020
Cashier
McDonald's
05.2017 - 04.2019
Some College (No Degree) - Mortuary Science And Embalming
Cypress College
High School Diploma -
La Serna High School
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