Summary
Overview
Work History
Education
Skills
Timeline
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Robel Alemnhe

Everett,WA

Summary

I am a dedicated IT professional with an extensive background in Software Development and Data Analysis skilled in Microsoft technologies, including Office 365, SharePoint, and the Power Platform suite (Power Automate, Power BI, MS Forms, AI Builder, PowerApps). I have a passion for improving Data-driven operations and thrive in refining complex business processes to elevate efficiency and strengthen overall system integrity. My journey through the software development lifecycle has taught me the value of nurturing projects from their inception to support phase. I take pride in fostering collaboration and am committed to surpassing stakeholder expectations with every project.

Overview

2
2
years of professional experience

Work History

Data & Applications Analyst

Scale AI
6 2021 - 8 2024
  • Conducted cross-departmental projects to boost workflow efficiency by integrating strategic data analytics and innovative process redesign
  • Developed and administered a suite of enterprise-level applications, focusing on optimizing system architecture and functionality, which included deploying and managing services across multiple Azure environments for the logistics department
  • Authored essential business requirement documents and designed process flowcharts, secure project details were crystal clear to both technical and non-technical team members
  • Automated data processing workflows between SAP and other business systems using Power Automate, reducing processing time
  • Developed and deployed a full-fledged application using Power Apps that consolidated various workflows into a single platform, improving organizational efficiency and significantly reducing task redundancy
  • Served as a business analyst and engaged with clients in detailed business analysis sessions to formalize their customer needs and business case scenarios for SharePoint implementation
  • Led the design and implementation of a comprehensive application management system, integrating custom business logic with cloud-based services to streamline operations for the customer service division, improving user experience and supporting scalable growth, utilizing a suite of development tools to tailor solutions to precise organizational needs
  • Partnered with various stakeholders for a digital overhaul project of the human resources department, converting the monthly large volume paper processing to automated workflows using Power Automate
  • Optimized data extraction processes from SAP ERP systems for advanced analytics, improving data accuracy and decision-making
  • Transformed customer service operations by developing custom applications in Power Apps, which automated the handling of customer inquiries and feedback, leading to improved response times and customer satisfaction metrics
  • Applied AI Builder sentiment analysis models to analyze customer feedback, improving product development and customer satisfaction through data-driven insights
  • Initiated and organized the development of Scale AI’s first SharePoint Governance model, in close collaboration with executive stakeholders—a milestone that set new standards in data management
  • Collaborated with Business Analysts for requirement gathering/analysis and created functional specification documents based on the business requirements
  • Analyzed and improved system functionalities to fill gaps, greatly improving both user satisfaction and the efficiency of operations
  • Partnered with various departmental leaders to drive cross-functional automation projects to develop automated workflows and canvas applications, enhancing key operations across human resources, finance, and customer service
  • Built lasting relationships with various business units, crafting and delivering tailored training programs that significantly boosted user engagement and software literacy
  • Regularly created and delivered insightful reports to senior management, providing actionable data that informed and guided key business strategies
  • Streamlined business operations by designing and implementing automated workflows using Power Automate, making our processes leaner and more effective
  • Conducted detailed performance analyses and developed a dynamic Power BI dashboard to monitor real-time KPIs, significantly aiding in swift and informed decision-making
  • Integrated SAP systems with Power Platform solutions to streamline business processes, enabling efficient data flow between systems and reducing manual entry
  • Implemented Built and maintained SharePoint custom components (master pages, workflows, user controls, web parts and server-side code using C# and ASP.NET).

End User Support Specialist

Southeast Missouri State University
08.2018 - 12.2020
  • Served as a primary contact for end user support, resolving issues swiftly to maintain and making sure user productivity across campus departments
  • Facilitated communication and problem-solving with faculty and students, establishing their technological needs were met with a high standard of customer service
  • Leveraged Dataverse as the central data repository for multiple applications, improving secure and structured data management across the organization, enabling consistent access to data for decision-making
  • Organized and conducted workshops on new software tools and security protocols, significantly reducing the learning curve for users and promoting a secure computing environment
  • Collaborated with IT teams to deploy and maintain essential software updates and hardware upgrades across the university, secure a seamless user experience
  • Managed the creation of support documentation and online help resources, providing users with easy access to self-help tools and reducing reliance on direct support
  • Played a key role in the development of Help Desk Customer Management Systems using Power Apps, improving customer service by providing a centralized system for tracking customer inquiries, resolving issues faster, and improving communication across teams.

Education

Bachelor’s Degree - Business Administration

Southeast Missouri State University
Cape Girardeau, MO

Skills

Data Analytics

Machine Learning

Data Integration

Power Automate

PowerApps

Quality Assurance

System Development

Technical Reporting

Development tools: Java, Python, SQL, JavaScript, PyCharm, Nintex, and Office 365 components

Programming: C#, Python, R, ASP/ASPNET

Soft Skills: Communication, Project Management, Business Analysis, Stakeholder Engagement, Strategic Planning, Training and Development

Remote Support

Timeline

End User Support Specialist

Southeast Missouri State University
08.2018 - 12.2020

Data & Applications Analyst

Scale AI
6 2021 - 8 2024

Bachelor’s Degree - Business Administration

Southeast Missouri State University

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Robel Alemnhe