Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Robel Kassa

Riverdale Park,MD

Summary

I am proficient in troubleshooting, maintaining, and repairing complex systems and equipment. Strong problem-solving abilities, with a proven track record of enhancing operational efficiency and minimizing downtime. Excellent communication skills, adept at working collaboratively in team environments and providing exceptional customer service. Committed to staying updated with industry advancements and continuously improving technical expertise. Ready to contribute to a dynamic team and support organizational goals.

Overview

5
5
years of professional experience

Work History

Office Manager

Rlah Real Estate/
Maryland, MD
07.2022 - 06.2024
  • Conducted preventive maintenance procedures according to established schedules.
  • Replaced defective components or parts as needed.
  • Provided technical support services to customers via phone or email communication.
  • Followed safety practices to safeguard against injury and damage to property.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Managed office inventory and placed new supply orders.
  • Used judgment and initiative in handling confidential matters and requests.

Road Side Assistance

DMV Roadside
Hyattsville, Maryland
01.2020 - 07.2022
  • Inspected road vehicle systems to identify any problems or potential issues.
  • Conducted regular safety checks of all equipment used in the course of work duties.
  • Maintained records of all completed maintenance tasks on a daily basis.
  • Responded promptly to service requests from customers located along designated routes.
  • Ensured that all safety protocols were followed while performing job duties.
  • Tested mechanical components for functionality prior to reassembly.

Driver

DoorDash
Hyattsville, Maryland
01.2019 - 11.2020
  • Delivered packages to customers in a timely and efficient manner.
  • Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
  • Maintained accurate logs of vehicle inspections and repair status.
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Communicated effectively with dispatchers regarding pick-ups and delivery status updates.
  • Delivered goods and services to customers on time and in excellent condition.

Education

High School Diploma -

Montgomery Blair High School
Silver Spring, MD
05-2010

Associate of Science - Science

Montgomery College
Rockville, MD

Skills

  • Compliance Monitoring
  • Inventory Control
  • Billing
  • Customer Service
  • Technical Support

Affiliations

  • I do my best to balance work and my private life to be most effective in my role.
  • I am very active to stay healthy and ready for the demands of my role.
  • I try to communicate with all others I work with to build strong relationships and teamwork.
  • Led small teams in completing, coordinating tasks, timelines, and resources to achieve project goals.
  • Contributed to customer service initiatives, leading to improved satisfaction scores and client retention.

Accomplishments

  • Acknowledged for consistently delivering exceptional service and support, leading to an increase in customer satisfaction ratings.
  • Recognized for outstanding teamwork and collaboration on [specific project or initiative], contributing to successful outcomes.

References

References available upon request.

Timeline

Office Manager

Rlah Real Estate/
07.2022 - 06.2024

Road Side Assistance

DMV Roadside
01.2020 - 07.2022

Driver

DoorDash
01.2019 - 11.2020

High School Diploma -

Montgomery Blair High School

Associate of Science - Science

Montgomery College
Robel Kassa