Summary
Overview
Work History
Education
Skills
Cover Letter
Languages
References
Timeline
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Robel Weldegebrial

Cupertino,CA

Summary

Dynamic customer care professional with established expertise at Spring Park SJC Airport Parking, excelling in conflict resolution and solution-oriented strategies.

Overview

11
11
years of professional experience

Work History

Customer Care Coordinator

Spring Park SJC Airport Parking
San Jose, CA
11.2022 - Current
  • Greet and assist customers daily, ensuring smooth parking and shuttle service experiences
  • Respond to guest concerns with empathy, speed, and professionalism
  • Maintain a friendly and helpful presence in a busy environment with travelers from diverse backgrounds
  • Collaborate with coworkers to meet operational goals and keep service levels high
  • Step into other roles when needed, contributing to a strong, team-based workplace

Procurement & Operations Assistant

Canaan Construction and Real Estate
Nairobi, Kenya
06.2019 - 09.2022
  • Supported day-to-day operations and logistics for equipment and materials
  • Handled client and vendor communication with professionalism and attention to detail
  • Contributed to effective coordination between project teams and suppliers
  • Gained experience balancing multiple tasks and maintaining organization under deadlines

Technical Support Intern (Previous Role)

Eritrea Electric Corporation
Asmara, Eritrea
10.2014 - 01.2017
  • Supported field technicians with basic troubleshooting and documentation
  • Assisted in preparing reports and organizing inventory for low-voltage systems
  • Developed an interest in technology and customer-focused technical service

Education

Bachelor of Science - Computer Engineering, Electrical Engineering

Eritrean Institute of Technology
Asmara, Eritrea
05-2014

Skills

  • Customer service and support
  • Clear communication and listening
  • Solution-oriented thinking
  • Team collaboration
  • Adaptability in fast-paced environments
  • Passion for technology and learning
  • Conflict resolution

Cover Letter

05/04/25, Apple Retail Recruiting Team, Apple Inc., I’m writing to express my enthusiasm for the Specialist position at Apple Retail. As someone who genuinely enjoys connecting with people and simplifying technology to make it more approachable, I’m excited about the opportunity to bring my experience and positive energy to your team. In my current role at Spring Park SJC Airport Parking, I support hundreds of customers each week, making sure their experience is smooth, helpful, and friendly. I’ve learned how to remain calm and solutions-focused even in fast-paced or high-pressure moments — and I believe this directly reflects the Apple approach to customer experience. Whether it’s answering a question, easing a concern, or simply being available and present, I take pride in delivering service that puts people first. What draws me to Apple is your commitment to innovation and the belief that technology should empower and enrich lives. I’ve been a long-time admirer of that mission, and I’d love to contribute to it by helping customers discover the best of Apple through thoughtful, personal interactions. Thank you for considering my application. I look forward to the opportunity to grow with Apple and support your mission of delivering an experience unlike any other., Warm regards,, Robel A. Weldegebrial

Languages

Arabic
Professional
Amharic
Professional
Tigrigna
Professional
Swahili
Limited

References

References available upon request.

Timeline

Customer Care Coordinator

Spring Park SJC Airport Parking
11.2022 - Current

Procurement & Operations Assistant

Canaan Construction and Real Estate
06.2019 - 09.2022

Technical Support Intern (Previous Role)

Eritrea Electric Corporation
10.2014 - 01.2017

Bachelor of Science - Computer Engineering, Electrical Engineering

Eritrean Institute of Technology
Robel Weldegebrial