Robenia Smalls-Chaplin
Dallas,North Carolina
Summary
Highly-motivated Conference Service Support Specialist with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Passionate and motivated, with a drive for excellence. Twenty-five plus years of work experience, with several years tenure in Management and Hospitality.
Overview
32
32
years of professional experience
Work History
Conference Services Support Specialist
McGuireWoods
Charlotte, NC
02.2020 - Current
- Assists in monitoring and evaluating enhancements of services provided to reception area, Conference Rooms/Center, and Visiting Attorney Offices.
- Monitor scheduled meetings and events in the Conference Center to ensure rooms are prepared and operating in accordance with the Firm’s established standards.
- Assists in the coordination of meetings and events in Conference Rooms/Center, overseeing the process from beginning to end.
- Efficiently collaborates with key individuals to determine requirements and obtain accurate price quotes. Ensures prompt order confirmation, prioritized timely delivery acceptance, and effectively coordinated logistics by maintaining open lines of communication.
- Help to coordinate food and beverage details and act as a liaison between clients and third-party catering; proactively input and update details in the room reservation software.
- Support the Operations team in monitoring kitchen equipment, inventory control, and day-to-day event operations (set-ups, refreshes, break-downs, etc.).
- Maintains overall appearance and continuity of Conference Rooms/Center while evaluating and maintaining housekeeping, facility, supply, and food and beverage standards.
- Follow security protocol and procedures for visitors and vendors; maintains knowledge of emergency procedures and participates as part of the Building Evacuation Team.
- Establishing and maintaining relationships with caterers, applicable vendors, and property management
- Provides coverage for the receptionist who's responsibilities, includes but not limited to reserving conference rooms, answering and directing calls, greeting clients and visitors, assigning guest offices/team rooms to internal guests, act as a liaison between conference room support needs and IT support.
- Perform additional duties as directed.
Owner and Event Planner
NEW MIRAGE LLC
Charleston, South Carolina
05.2011 - Current
- Owner and operator of Mirage Bar and Grill and New Mirage LLC
- Ensured compliance with local, state, and federal regulations.
- Managed daily operations of business, including hiring and training staff.
- Manage staff, preparing work schedules and assigning specific duties.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Identified new opportunities for growth, expansion, and diversification.
- Coordinate and plan a wide range of events from inception to conclusion, including weddings, birthdays, and parties.
- Manage various logistical tasks for events including creating event resumes, selecting caterers and vendors, developing menus, arranging buildings and setting up rooms and furniture.
- Direct and coordinate activities of the business with the production, pricing, sales, or distribution of products.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Collaborate with other owners on joint ventures and shared resources.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Identified new opportunities for growth, expansion, and diversification.
Technical Specialist MS-OPS/Senior Specialist
RICOH-USA at MotleyRice and McGuireWoods LLP
Charlotte, North Carolina
05.2015 - 02.2020
- Successfully completed Emerging Leadership training
- Extended hospitality service
- Greeted visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Managed conference room reservations
- Maintained reception, conference rooms and visiting attorneys’ areas
- Ensured meeting requirements were coordinated
- Prepared, inspected, compiled, and assembled documents accurately in a timely manner which included Bates labeled and legal document preparation
- Operated low to mid volume mail processing
- Used computers for various applications, such as database management or word processing (strong computer skills in Excel, Outlook, Word, and Internet Explorer)
- Operated office equipment, such as fax machines, copiers, or phone systems.
Equipment Records and Supply Specialist
UNITED STATES ARMED FORCES
Fort Bragg, North Carolina
03.1992 - 07.1994
- Demonstrated exceptional proficiency as a private first class in the military, specializing in equipment records and supply/parts inventory.
- Maintained meticulous documentation of all maintenance activities, repairs and inventory, achieving 100% accuracy.
- Assessed and evaluated inventory requirements to ensure operational efficiency.
- Performed regular stock checks to detect any discrepancies or irregularities in inventory levels.
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, and maintained documents, such as vehicle maintenance records, correspondence, or other material.
Education
Associate Degree in Arts -
Trident Technical College
08.2004
Associate Degree in Science -
Trident Technical College
05.2003
Certificate in Automated Inventory Control and Prescribed Load List -
Fayetteville Technical Community College
03.1993
Diploma in Equipment Records and Parts Specialist -
Fayetteville Technical Community College
09.1992
Skills
- Five years plus of managerial experience and training in a hospitality and legal environment
- Advanced communication and interpersonal skills
- Positive outlook while delivering and promoting initiatives and goals
- Ability to maintain confidentiality
- Professional appearance and demeanor appropriate to corporate environment
- Detail-oriented and customer service driven
- General knowledge of purchase, inventory, and supply management
- Advanced knowledge of meeting and events management
- Computer skills, including working knowledge of MS Office applications and conference room scheduling software
- Ability to learn more firm-specific systems including document management, and other systems
- Ability to multi-task, prioritize, meet deadlines and respond to shifting priorities effectively
- Ability to motivate, lead, and direct the work of others
- Ability to work independently
- Knowledge of general account and budgeting procedures
- Knowledge of firm policies, procedures and core values
- Considered an "essential personnel"
References
Upon request
Timeline
Conference Services Support Specialist
McGuireWoods
02.2020 - Current
Technical Specialist MS-OPS/Senior Specialist
RICOH-USA at MotleyRice and McGuireWoods LLP
05.2015 - 02.2020
Owner and Event Planner
NEW MIRAGE LLC
05.2011 - Current
Equipment Records and Supply Specialist
UNITED STATES ARMED FORCES
03.1992 - 07.1994
Associate Degree in Arts -
Trident Technical College
Associate Degree in Science -
Trident Technical College
Certificate in Automated Inventory Control and Prescribed Load List -
Fayetteville Technical Community College
Diploma in Equipment Records and Parts Specialist -
Fayetteville Technical Community College
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