Summary
Overview
Work History
Education
Skills
Languages
Computer Skills
Timeline
Generic

ROBENSON ACCIME

Orland Park,FLorida

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Call Center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

AMAZON Inc.
06.2023 - Current
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Created and maintained detailed database to develop promotional sales.
  • Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
  • Trained staff on operating procedures and company services.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Customer Service Representative

INTUIT TURBO TAX
01.2023 - 04.2023
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Responded to customer requests for products, services, and company information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Phone with video chat capability (Smart Look)
  • Traditional chat support
  • Software navigation
  • Help customers locate prior returns & amendments.
  • Used company to evaluate technical problems and find appropriate solutions (login issues, reset, account recovery).
  • Download and install Turbo Tax Desktop.
  • Placing order, apply discount and request refund.
  • Getting the right product
  • Escalate calls when necessary.

Customer Care Representative

VICTORIA SECRET & BATH AND BODY WORKS
03.2021 - 01.2023
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Monitored social media platforms for any customer complaints or inquiries, addressing them promptly through appropriate channels.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Identified opportunities for upselling or cross-selling products during interactions, increasing revenue generation potential.
  • Utilized CRM systems to accurately track customer interactions and update account information.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.

Education

High School Diploma -

Sonlinght Academy
Haiti, Port Of Peace
01.2017

Skills

  • Good Telephone Etiquette
  • Excellent Communication
  • Customer Relationship Management (CRM)
  • Product Recommendations
  • Client Relations
  • Billing Adjustments and Refunds
  • Data Management
  • Multi-line phone talent
  • Team Development
  • Strategic sales knowledge
  • Problem Resolution
  • MS Office
  • CRM software proficiency
  • Salesforce CRM
  • Service Upselling
  • Multitask abilities

Languages

English
Full Professional
Spanish
Professional Working
French
Full Professional
Haitian Creole
Native or Bilingual

Computer Skills

  • Microsoft Office
  • Excel
  • Powerpoint
  • Linux



Timeline

Customer Service Representative

AMAZON Inc.
06.2023 - Current

Customer Service Representative

INTUIT TURBO TAX
01.2023 - 04.2023

Customer Care Representative

VICTORIA SECRET & BATH AND BODY WORKS
03.2021 - 01.2023

High School Diploma -

Sonlinght Academy

Similar Profiles

CREATE PROFILE
ROBENSON ACCIME