Robert Budhram
Saint Cloud,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
HR Generalist
Department of Veteran Affairs
02.2024 - Current
- Developed and implemented employee onboarding programs to enhance new hire integration.
- Managed employee records and ensured compliance with HR regulations and policies.
- Conducted regular audits of HR processes to identify areas for improvement.
- Facilitated training sessions on company policies and performance management systems.
- Streamlined recruitment processes utilizing applicant tracking systems for efficiency.
- Resolved employee inquiries regarding benefits, payroll, and workplace policies effectively.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
Overnight Shift Manager
Nike
05.2023 - 02.2024
- Supervised overnight operations, ensuring adherence to safety and quality standards.
- Trained and mentored staff on efficient workflow practices and customer service techniques.
- Implemented process improvements that enhanced productivity and reduced operational issues.
- Managed inventory levels, coordinating restocks to meet demand without overages.
- Collaborated with management to align overnight strategies with overall business objectives.
- Increased productivity through effective time management techniques, prioritizing tasks, and setting clear expectations for overnight team members.
- Established strong rapport with regular overnight customers by providing exceptional service, personalized attention, and fostering a sense of community within the establishment.
Customer Service Supervisor
Maximus Call Center
01.2022 - 05.2023
- Led customer service team to resolve issues and enhance satisfaction levels.
- Developed training materials to improve staff performance and knowledge retention.
- Implemented process improvements that streamlined workflows and increased efficiency.
- Mentored junior staff, fostering skill development and promoting a collaborative environment.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Improved team efficiency by implementing new training procedures and streamlining work processes.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Established strong relationships with clients, leading to repeat business and positive feedback.
Customer Service Representative
Department Of Economic Opportunity
02.2020 - 01.2022
- Provided exceptional customer support through effective communication and problem-solving skills.
- Assisted clients in navigating economic programs and services for optimal resource utilization.
- Resolved customer inquiries promptly, ensuring high levels of satisfaction and trust.
- Collaborated with team members to streamline processes, enhancing service delivery efficiency.
Skills
- HR policies and procedures
- Onboarding and orientation
- Benefits administration
- Talent acquisition
- Employee counseling
- Employee relations management
- Workforce planning
- Employee engagement
- Training and mentoring
- Negotiation
Timeline
HR Generalist
Department of Veteran Affairs
02.2024 - Current
Overnight Shift Manager
Nike
05.2023 - 02.2024
Customer Service Supervisor
Maximus Call Center
01.2022 - 05.2023
Customer Service Representative
Department Of Economic Opportunity
02.2020 - 01.2022
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