Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Robernetta Robinson

Vallejo,CA

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

5
5
years of professional experience

Work History

Sales Representative

SAS
Vallejo, CA
06.2022 - Current
  • Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
  • Created successful strategies to develop and expand customer sales.
  • Collaborated with other departments such as marketing, finance, logistics.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Identified opportunities for cross-selling additional products and services.
  • Managed inventory levels by ordering sufficient stock for each account.
  • Monitored customer order process and addressed customer issues.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Placed special orders or called other stores to find desired items.
  • Analyzed customer feedback to improve products and services.
  • Created detailed reports on daily, weekly, and monthly sales activity.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Adhered to company initiatives and achieved established goals.
  • Demonstrated product features to align with customer needs.
  • Attended industry events such as conferences, seminars.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Reviewed monthly performance against targets set by management team.
  • Maintained updated knowledge through continuing education and advanced training.

Store Manager

99 Cent Only Store
Fairfield, CA
10.2021 - 06.2022
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Managed daily banking activities such as deposits and withdrawals.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Recruited, trained and supervised new employees.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Updated POS system with new products and promotional offers.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Resolved customer complaints in a timely manner.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Assessed operational efficiency of the store's departments.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Established customer service standards and monitored staff compliance.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Maintained accurate records of employee performance reviews.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Understood and followed oral and written directions.
  • Planned and completed group projects, working smoothly with others.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked with cross-functional teams to achieve goals.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Store Manager

Dollar Tree Discount Store
Berkeley, CA
07.2018 - 09.2021
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked with cross-functional teams to achieve goals.
  • Leveraged DocLoc skills to input and compile data gathered from various sources.
  • Planned and completed group projects, working smoothly with others.
  • Understood and followed oral and written directions.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Updated and maintained store signage and displays.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Ensured compliance with safety regulations and company policies.
  • Developed strategies to maximize sales and profitability.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Maintained accurate records of employee performance reviews.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Created weekly work schedules for store personnel.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Resolved customer complaints in a timely manner.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Updated POS system with new products and promotional offers.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Education

Surgical Technologist - Medical

Bryman College
Hayward, CA
06-2009

Skills

  • Operations Management
  • Team Development
  • Customer Service Management
  • Relationship Building and Management
  • Work Planning and Prioritization

References

References available upon request.

Timeline

Sales Representative

SAS
06.2022 - Current

Store Manager

99 Cent Only Store
10.2021 - 06.2022

Store Manager

Dollar Tree Discount Store
07.2018 - 09.2021

Surgical Technologist - Medical

Bryman College

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Robernetta Robinson