ROBERT A. MEYERS
Baltimore,USA
Summary
Dynamic Project Manager with a proven track record at Liona Enterprises, adept in Microsoft Office and servant leadership. Spearheaded teams to process over 14,000 calls monthly, enhancing operational efficiency and stakeholder relations. Excelled in data review and staff motivation, significantly improving project deliverables and performance metrics.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Project Manager
Liona Enterprises
Cincinnati, OH
05.2023 - Current
- Company Overview: Liona Enterprises - https://lionaenterprises.com/
- Manages and provides administrative and technical supervision of a resource center/help desk contracted by the U.S Department of Housing & Urban Development (HUD) called the Public & Indian Housing Information Resource Center.
- Directs and leads a team of 10+ information resource specialists that process over 14,000 calls per month and 1,000 emails per month, and regularly provide information regarding HUD programs.
- Analyzes procedures and methods in order to improve the efficiency of work operations.
- Helps implement new software systems and develops new operational methods and procedures.
- Collaborates with other senior management to handle short- and long-term strategic planning of the project, which includes operations, staffing, budgeting, and supplies.
- Collects and analyzes data to prepare monthly, bi-monthly, and quarterly project deliverables that reflect the overall housing needs of low-income persons and families throughout the country.
- Evaluates the effectiveness and overall performance of the project and staff.
- Submits recommendations for new data tracking and improvises ways to enhance performance.
- Builds and maintains strong stakeholder relationships.
Project Manager
Ardent Technologies
Dayton, OH
05.2018 - 05.2023
- Company Overview: Ardent Technologies - https://ardentinc.com/
- Managed and provided administrative and technical supervision of a cross-functional team contracted by the U.S Department of Housing & Urban Development (HUD) that provided information and resources to a variety of customers throughout the U.S.
- Directed and led a team of 10+ information resource specialists that processed over 12,000 monthly customer and stakeholder interactions, in order to accomplish project goals within the scope and budget.
- Ensured accuracy, adequacy, and relevance of all data and project artifacts that were sent to HUD.
- Assisted procurement team with analyzing RFP’s and determining scope of work.
- Held monthly project check-ins with HUD stakeholders to discuss progress and develop and implement new business strategies.
- Conducted yearly performance evaluations for all team members.
- Interviewed perspective employees, trained all new hires, and assisted with development of senior staff.
Information Resource Specialist
The Nolan Group
Baltimore, MD
06.2015 - 05.2018
- Company Overview: The Nolan Group - https://thenolangroupusa.com/
- Responded to several hundred customer emails per month in English and Spanish, providing valuable information and resources regarding HUD housing programs and the low-income housing market in the United States.
- Wrote and designed templates that were used to efficiently respond to customer inquiries.
- Served as subject matter expert in the office.
- Used a variety of customer service, language, and communication skills to answer questions and provide information, referrals, and resources to incoming callers across the United States regarding HUD housing programs.
- Acquired profound knowledge of various HUD housing programs, policies, and procedures, including the Housing Choice Voucher Program and Public Housing.
- Gained low level Government Security Clearance and had access to private and sensitive information.
- Wrote referrals to HUD office for customers and Tracer Companies to receive FHA loan refunds.
Guest Service Coordinator/Supervisor
Towne Park
Baltimore, MD
11.2013 - 06.2017
- Company Overview: Towne Park - https://www.townepark.com/
- Supervised a team of Valet Attendants for a group of Baltimore city restaurants.
- Greeted customers, handed out valet tickets and collected revenue.
- Completed claim forms, submitted daily revenue and budget reports, and completed driver and safety evaluations.
- Interviewed perspective employees and trained all new hires.
- Successfully completed Towne Park Ascent Managerial Training Class, which included courses on Leadership, Financial Management, Client Relationships, and Human Resources.
Education
High School -
Hammond High School
Columbia, MD06.2002
Skills
- Written and oral communication
- Proficient in Microsoft Office applications
- Project Management
- Servant leadership
- Advanced problem solving
- Processes and procedures
- Public speaking
- Client relations
- Data review
- Staff training and motivation
Certification
Project Management Professional (PMP)
Languages
English
Native/ Bilingual
Spanish
Full Professional
Affiliations
- Interacts daily with Spanish community as part of religious organization. Participates in public speaking and assists with teaching religion to various members of the Spanish speaking community.
Timeline
Project Manager
Liona Enterprises
05.2023 - Current
Project Manager
Ardent Technologies
05.2018 - 05.2023
Information Resource Specialist
The Nolan Group
06.2015 - 05.2018
Guest Service Coordinator/Supervisor
Towne Park
11.2013 - 06.2017
High School -
Hammond High School
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