Robert Abbott
Odessa,TX
Summary
Dynamic and results-driven professional with a proven track record at Dicks Sporting Goods, excelling in performance analysis and customer service. Skilled in team supervision and training, I enhanced team morale and improved customer satisfaction through effective conflict resolution and relationship building. Committed to driving sales and fostering a collaborative work environment.
Overview
6
6
years of professional experience
Work History
Teams Sports Manager (Key Carrier)
Dicks Sporting Goods
Midland, TX
07.2023 - Current
- Implemented data-driven analysis tools to evaluate player performance and inform deceptions on selling products.
- Opened and Closed the store as the only M.O.D. Took on the responsibility of doing the cash office and daily deposits
- Worked with many schools and local businesses on donations
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Monitored team metrics, identifying opportunities for improvement and implementing targeted coaching plans.
- Assisted in recruiting new hires for the customer service department, conducting interviews and making hiring recommendations.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Work Study Student Music Department
Odessa College
Odessa, TX
04.2022 - 01.2024
- Searched at library and in scholarly databases to locate necessary information for research projects.
- Worked on the livestreams for concerts and recitals
- printed all music that was needed for anyone
- Helped keep the building clean
- Moved heavy equipment
Seasonal Lead
Party City
Odessa, TX
07.2021 - 07.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked as the only M.O.D. doing the cash office and taking the daily deposits to the bank
Team Sports Sales Associate
Academy Sports Outdoors
Odessa, TX
07.2019 - 08.2021
- Maintained a clean and organized store environment, contributing to a positive shopping experience for customers.
- Collaborated with management to implement effective sales strategies, increasing overall revenue for the store.
- Continuously sought opportunities for personal growth and development within the team sports sales industry, attending workshops and conferences to expand expertise.
- Efficiently managed inventory levels, minimizing stockouts and optimizing available space for new products.
- Provided expertise on various team sports products, allowing customers to make informed decisions about their purchases.
- Assisted customers in selecting appropriate team sport equipment, resulting in better performance on the field.
- Boosted team sports sales by providing exceptional customer service and product knowledge.
- Conducted product demonstrations for customers, ensuring proper usage and increased confidence in their purchases.
- Increased overall customer satisfaction through active listening and understanding individual needs.
Education
Associate of Arts - Business Leadership
Odessa College
Odessa, TX07-2025
Skills
- Performance analysis
- Event management
- Recruitment strategies
- Facility management
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Teamwork
- Problem-solving
- Time management
- Cash handling
- Sales expertise
- Retail operations
- Team supervision
- Training and mentoring
- Product merchandising
- Sales forecasting
- Inventory management
Timeline
Teams Sports Manager (Key Carrier)
Dicks Sporting Goods
07.2023 - Current
Work Study Student Music Department
Odessa College
04.2022 - 01.2024
Seasonal Lead
Party City
07.2021 - 07.2023
Team Sports Sales Associate
Academy Sports Outdoors
07.2019 - 08.2021
Associate of Arts - Business Leadership
Odessa College