Robert Abeyta
San Angelo,TX
Overview
28
28
years of professional experience
3
3
years of post-secondary education
Work History
Pro Department Supervisor
Home Depot
San Angelo, TX
09.2023 - Current
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Boosted sales revenue by developing targeted promotions based on market trends and consumer preferences.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Boosted sales by implementing effective training programs for new and existing employees.
- Monitored daily sales performance and provided feedback to each team member.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Conducted regular performance evaluations, identifying areas for improvement and implementing necessary action plans.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Trained and coached sales team members on best practices for customer service and sales techniques.
- Created employee schedules to align coverage with forecasted demands.
- Constructed displays and signs to promote specified products and sales promotions.
- Trained team members in successful strategies to meet operational and sales targets.
- Effectively coached team members to reach weekly and monthly sales goals.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Specialty Department Supervisor
Home Depot
San Angelo, TX
09.2019 - 09.2023
- Implemented training programs for new hires, ensuring comprehensive understanding of job duties and expectations.
- Enhanced department performance by implementing innovative strategies and streamlining processes.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Resolved customer complaints through calm, constructive communication.
- Organized promotional events and interacted with community to increase sales volume.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Drove sales by developing multi-million dollar contract sales.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Managed accounts to retain existing relationships and grow share of business.
- Boosted customer satisfaction levels with personalized service, attentive problem resolution, and product recommendations tailored to individual needs.
- Spearheaded promotional events and campaigns to increase brand visibility, attract new customers, and drive sales growth.
- Implemented innovative merchandising techniques to maximize visual appeal and drive customer engagement in the store environment.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with a strong sense of personal responsibility.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular staff meetings to discuss goals, progress toward targets, and areas needing improvement or focus for the entire team.
- Implemented systems and procedures to increase sales.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
Customer Order Specialist
Home Depot
San Angelo, TX
03.2008 - 09.2019
- Coordinated closely with logistics partners to ensure timely delivery of shipments while minimizing costs.
- Improved order tracking systems, resulting in increased transparency for both customers and internal teams.
- Optimized inventory management processes to minimize delays and improve overall efficiency.
- Generated advertising brochure for vendor use.
- Built relationships with customers and community to promote long term business growth.
- Collaborated with sales team to ensure seamless communication and accurate fulfillment of customer needs.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Resolved concerns with products or services to help with retention and drive sales.
- Enhanced customer satisfaction by efficiently processing and managing orders in a timely manner.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Reduced order errors through diligent review of product specifications before placing orders.
- Provided exceptional customer service, resolving issues promptly and professionally.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Informed customers of promotions to increase sales productivity and volume.
- Maintained and managed customer files and databases.
- Managed complex orders, coordinating with multiple departments to ensure successful delivery and installation.
- Participated in process improvement initiatives, identifying opportunities for greater efficiency within the order management system.
- Maintained high levels of product knowledge, enabling efficient handling of customer inquiries and concerns.
- Conducted regular audits of order data to identify discrepancies and address potential issues proactively.
- Demonstrated leadership skills in managing projects from concept to completion.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Assistant Store Manager
Walmart
Albuquerque, NM
08.1996 - 01.2004
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Assisted in recruiting, hiring and training of team members.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Created and maintained safe and secure work environments for employees.
- Self-motivated, with a strong sense of personal responsibility.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
High School Diploma -
Albuquerque High School
Albuquerque, NM 09.1991 - 05.1994
Skills
Selling
undefinedTimeline
Pro Department Supervisor
Home Depot
09.2023 - Current
Specialty Department Supervisor
Home Depot
09.2019 - 09.2023
Customer Order Specialist
Home Depot
03.2008 - 09.2019
Assistant Store Manager
Walmart
08.1996 - 01.2004
High School Diploma -
Albuquerque High School
09.1991 - 05.1994
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