Proactive and meticulous Department Supervisor with over 29 years of experience in Retail/Sales industry. Proficiencies in inventory control, merchandising, sales, staff training and development. Customer-oriented team leader with expertise generating optimal satisfaction levels while building profits and client generation.
Hi, I’m
Robert Abeyta
San Angelo,TX
Summary
Overview
30
years of professional experience
Work History
Home Depot
Pro/Rental Supervisor
09.2023 - Current
Job overview
- Facilitated regular team meetings to discuss challenges, successes and create strategies to help overcome objections.
- Built strong relationships with vendors and contractors through exceptional customer service and prompt resolution of issues.
- Consistently exceeded sales goals through upselling additional products and services to existing assigned Pro accounts.
- Proven ability to learn quickly and adapt to new situations.
- Increased Pro sales revenue by implementing effective sales strategies and coaching and developing sales team.
Home Depot
Specialty Department Supervisor
09.2021 - 09.2023
Job overview
- Created visually appealing displays and events that showcased specialty products effectively, attracting customer interest and driving installation/specialty sales.
- Conducted regular associate evaluations, identifying areas for improvement and offering constructive feedback and training to be successful.
- Coached and counseled sales specialists, assisting with individual selling efforts and helping sales representatives reach and exceed metrics.
- Consistently met or exceeded quarterly sales goals through diligent effort and persistence in negotiating and closing installation projects.
Home Depot
Customer Order Specialist
02.2009 - 09.2021
Job overview
- Monitored service after sale and implemented quick and effective problem resolutions.
- Managed complex orders, coordinating with multiple departments to ensure successful delivery and installation.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Achieved higher levels of client satisfaction by promptly addressing any concerns or complaints related to their orders.
Walmart
Assistant Store Manager
03.1994 - 11.2004
Job overview
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
Education
Albuquerque High SchoolAlbuquerque, NM
High School Diploma
05.1994
University Overview
Skills
- Leadership & Development
- Lead Conversion
- Product and Service Sales
- Merchandising
- Performance Management
- Organization and Time Management
Timeline
Pro/Rental Supervisor
Home Depot
09.2023 - Current
Specialty Department Supervisor
Home Depot
09.2021 - 09.2023
Customer Order Specialist
Home Depot
02.2009 - 09.2021
Assistant Store Manager
Walmart
03.1994 - 11.2004
Albuquerque High School
High School Diploma
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