Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Timeline
Receptionist
Robert Abney

Robert Abney

Phoenix,AZ

Summary

Accomplished Project Manager with over 13 years of experience at AAA NCNU, specializing in Salesforce integration for ARIA. Notable achievements include a 9% reduction in Help Desk calls through the successful implementation of ERSA-Virtual Assistant and CRM systems. Renowned for fostering technological innovations through exceptional cross-functional collaboration that aligns with business objectives.

Overview

14
14
years of professional experience

Work History

NLP Tester for ERSA Virtual Assistant

AAA NCNU
Phoenix, AZ
01.2019 - Current
  • Tested ERSA's computational linguistics, machine learning, and deep learning models to process human language
  • Emergency Road-Side Virtual Assistant reduced Help Desk calls by 9%

Application Verifier

AAA NCNU
Phoenix, AZ
01.2016 - Current
  • Verified CRM Application accuracy to existing model
  • Created scenarios and pseudo code for automation team to produce code
  • Expanded territory adding Montana, Wyoming, and Alaska members to AAA NCNU CRM

Test Integration Specialist

AAA NCNU
Phoenix, AZ
01.2013 - Current
  • Tested Tow Truck Prediction Application integration efforts with cross-functional stakeholders to refine model algorithms, leading to a decrease in fuel consumption of Tow Trucks
  • Implemented rigorous validation techniques for location data points, resulting in a 30% improvement in prediction accuracy; conducted in-depth analysis to refine algorithms based on user behavior and historical trends

AAA Mobile App

AAA NCNU
Phoenix, AZ
01.2013 - Current
  • Collaborated with development teams to rigorously test a Truck Location Mobile App for AAA Members
  • Verified Application accuracy to improve Member experience by 11% in Truck arrival time

Core Systems Engineer II

AAA NCNU
Phoenix, AZ
01.2011 - Current
  • Developed strong internal and external relationships to facilitate the collaborative achievement of Executive Leaders goals
  • With over 13 years of experience, demonstrated consistent dedication and adaptability by contributing to a wide range of projects and navigating diverse challenges and opportunities

Project Manager

AAA NCNU
Phoenix, AZ
01.2011 - Current
  • Spearheaded the integration of ARIA with Salesforce, collaborating with a team of 8 developers to enhance system interoperability, resulting in successful delivery of project milestones on time
  • Managed configuration changes
  • Controlled access to user directory
  • Granted permission to user profiles

Education

The learning path on generative AI, covering LLMs and responsible AI

Coursera
Phoenix, AZ
01.2022

AAS - Electronics Engineering

DeVry Institute of Technology
Phoenix, AZ
01.1988

Skills

  • Adaptability
  • Generative AI testing
  • ERSA
  • Communication
  • Configuration Management
  • CRM integration
  • Cross-Functional Collaboration
  • Data analysis
  • Team Leadership
  • Problem solving
  • Project Management
  • System Interoperability
  • Validation Processes
  • Proof of Concept Evaluation
  • Software development tools: JIRA, confluence

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Important To Me

Work from home optionCareer advancementCompany Culture

Timeline

NLP Tester for ERSA Virtual Assistant

AAA NCNU
01.2019 - Current

Application Verifier

AAA NCNU
01.2016 - Current

Test Integration Specialist

AAA NCNU
01.2013 - Current

AAA Mobile App

AAA NCNU
01.2013 - Current

Core Systems Engineer II

AAA NCNU
01.2011 - Current

Project Manager

AAA NCNU
01.2011 - Current

The learning path on generative AI, covering LLMs and responsible AI

Coursera

AAS - Electronics Engineering

DeVry Institute of Technology

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Robert Abney