Robert A. Buczak
Brunswick Hills,Ohio
Summary
Detail-oriented individual with exceptional communication and project management skills. Demonstrated ability to handle multiple tasks effectively and efficiently in fast-paced environments. Proactive in identifying and addressing issues, with a strong focus on optimizing processes and supporting team objectives.
Overview
26
26
years of professional experience
Work History
Territory Manager
OEConnection
03.2021 - Current
- Consults across OEC platforms regarding OEM solutions based on a solid knowledge of one or more company applications which may include any of the following areas: Collision, Mechanical, Retail, and Supply Chain
- Continues fluency in known product lines and focuses on a specific product when requested by Associate Manager or Manager in support of ongoing and changing business priorities; proactively learns new product information with the goal of becoming fluent in speaking all-OEC product language
- Completes initial implementation activities within established product timeframe, reaching dealers, body shops, fleet accounts, tire distributors, or repair facilities; educates parts, service, or repair manager(s) to enhance product usage at facility (includes review of product functionality and completion of key configuration steps)
- Establishes desired outcomes, creating short term and long-term goals to drive product adoption
- Provides meaningful data to coach dealer on marketing strategies, and performance feedback to achieve goals and improve time to value
- Achieves targeted levels of customer utilization of OEC solutions to ensure customer satisfaction
- Responds to incoming requests from customers for product information and support; resolves client issues via phone and e-mail
- Utilizes available opportunities to provide influential information that could result in additional product sales or upgrades
- Utilizes business intelligence tools to track usage activities; recognizes trends and makes consultative recommendations to the customer
- Executes success plans appropriate for OEM, region and dealer business model to further accelerate and expand product use beyond initial launch
- Utilizes the CRM to capture all customer interactions and maintains valid customer account information to help drive performance; engages with KnowledgeBase, providing reliable information of the solution
- Establishes high level relationships with dealer management and department champions; drives customer engagement and increases overall parts sales through coaching
- Works with Associate Manager to prioritize workload and leverage CRM to manage activities to ensure appropriate communication and engagement with customers
- Identifies opportunities for performance coaching, product upgrades or additional sales and communicates opportunities to Direct Sales team along with supporting information through CRM
- Proactively manages customer’s desired outcome in context of using OEC applications
- Contacts assigned accounts with a pending cancellation to obtain reason, re-establish desired outcomes, and identify opportunities to improve performance in an effort to rescind their cancellation
- Increases overall parts sales through coaching of Dealer parts staff
Project Manager
Buckeye Construction
03.2020 - 03.2021
- Collaborated with City Inspectors, Zoning Officers, and Homeowners on projects
- Scheduled Construction Team
- Collaborated with business owner on projects
Investor Compliance Specialist
Safeguard Properties
12.2016 - 03.2020
- Validated all conditions bid on convey maintenance to ensure accuracy
- Completed follow-up pending work and/or bids to place the property in convey condition
- Negotiated with Contractor for work on property
- Respond to all business communications within 24-48 hours
- Required to meet or exceed productivity and quality standards set forth by the department
- Maintained accurate loan status data in Archer
- Adherence to FHA investor guidelines pertaining to the definition of convey condition and requirement of over allowable requests
- Obtained and stored proper supporting documentation for all work ordered to control costs and expenditures
CRM Analyst
Safeguard Properties
10.2013 - 12.2016
- Maintained a daily diary to monitor pending WAREST & WARREP orders
- Provided Bi-WEEKLY weekly updates to Bank of America _ REO portfolio
- Focusing on a greater level of detail (bids & repairs)
- Monitored contractor performances for quality and service
- Responded to all client update requests the same day the request is received
- Entered new donation orders
- Coordinated turn key events
- Worked with non-profit charities
- Followed-up and work with REO Maintenance team to ensure utilities are activated timely
- Reviewed and negotiate repair estimates
- Prepared itemized estimates
- Developed contractor network to enhance quality and service
- Focused on continuous process improvement
Repair Analyst
Safeguard Properties
08.2007 - 09.2013
- Maintained a daily diary to monitor pending RPB orders
- Provided weekly updates to clients on all pending repairs
- Monitored contractor performances for quality and service
- Responded to all client update requests the same day the request is received
- Entered new repair orders
- Reviewed and negotiate repair estimates
- Prepared itemized estimates
- Developed contractor network to enhance quality and service
- Negotiated with our contractors the cost to complete repair work orders
- Focused on continuous process improvement
- Any other duties allocated by supervisors
Relocation Counselor
Sirva Relocation
01.2005 - 01.2007
- Manage and coordinate the entire relocation process for each relocating professional, while receiving superior customer service scores
- Develop marketing strategies for home sale based on local market conditions
- Assist in contract negotiations, administer corporate relocation policy, review and wire final equity proceeds, clear title issues for closings, calculate equity statements, manage transferee’s risk
- Coordinate with all internal departments/functions to ensure successful transferee relocation
- Educate client HR contacts on relocation issues relating to the transferring family
- Provide energy and leadership in a team oriented work environment
- Manage high volume caseloads, establishing and following timelines for all cases
Relocation Assistant
Sirva Relocation
01.2004 - 01.2005
- Helped manage the transferees’ relocation while achieving outstanding customer service levels
- Managed documents, transferees’ information, title work and helped prepare equity for closings
- Trained and prepared new coworkers for their duties as an employee
Account Manager
The Gunton Corporation
01.1999 - 01.2004
- Managed customer accounts for window sales
- Scheduled deliveries for customers across Ohio and Pennsylvania
- Worked with Sales Representatives to help increase sales and to improve relationships with existing customers
- Responsible for scheduling service technicians to complete incoming service calls
- Worked on computer system to manage customer accounts
- Provided versatile abilities within the office environment
Education
Business Degree - Accounting
Cleveland State University
Cleveland, OH01.1997
Skills
- Improvement planning
- Product positioning
- Business development and planning
- Goals and performance
- Order management
- Verbal and written communication
- Multitasking and organization
- Customer relationship management
- Opportunities identification
- Team collaboration and leadership
- Account growth
- Time management
Timeline
Territory Manager
OEConnection
03.2021 - Current
Project Manager
Buckeye Construction
03.2020 - 03.2021
Investor Compliance Specialist
Safeguard Properties
12.2016 - 03.2020
CRM Analyst
Safeguard Properties
10.2013 - 12.2016
Repair Analyst
Safeguard Properties
08.2007 - 09.2013
Relocation Counselor
Sirva Relocation
01.2005 - 01.2007
Relocation Assistant
Sirva Relocation
01.2004 - 01.2005
Account Manager
The Gunton Corporation
01.1999 - 01.2004
Business Degree - Accounting
Cleveland State University
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