ROBERT ACEVEDO
BROOKLYN,NY
Summary
Top-performing Property Manager with over 10 years of experience in customer service, rentals, sales, market research, lead generation, target marketing, and staff management. Seeks a challenging position in property management with room for continued growth and professional development.
Overview
18
18
years of professional experience
Work History
GENERAL MANAGER - The Willoughby (Phase I)
ROSE ASSOCIATES
10.2021 - Current
- Manage day to day operations as the GM for a 476 (phase I) brand new luxury rental in the Downtown Brooklyn Market
- Consulting on phase II (324 units) specifically on lessons learned from phase I
- Oversee an office staff of 4 with oversight of union staff of 12
- Responsible for all financial reporting and annual budget creation
- Oversight of Community Manager for a 200 unit building in the Bronx (Maven) under the same ownership as Willoughby & phase II
GENERAL MANAGER - Instrata Mercedes House/Park Slope/Brooklyn Heights
BOZZUTO MANAGEMENT COMPANY
01.2020 - 10.2021
- Manage day to day operations as the General Manager of three Class A Luxury Rentals
- Manage overall resident relations, including promoting resident satisfaction and streamlining services delivery
- Compile and convey all operational and financial reporting to the Regional Vice President and Ownership
- Create and present annual budgets
- Collect and monitor all income, including rent, collections and delinquencies
- Handle accounts payable for both properties
- Oversee onsite staff members and process payroll
- Review and negotiate vendor contracts and ensure compliance
PROPERTY MANAGER
PINNACLE CITY LIVING
12.2017 - 12.2020
- Managed day to day operations as the Property Manager of a 155 unit Luxury Condominium, a 129 unit UWS rental, 62 unit Williamsburg luxury rental and 2 Class A Mixed Income Affordable Housing rental buildings consisting of 601 units (38 6 Avenue & 535 Carlton)
- Work closely with the condo unit owners and asset management to identify, develop and achieve community goals and objectives
- Managed overall resident relations, including promoting resident satisfaction and streamlining services delivery Compile and convey all operational and financial data to the Regional Manager and Board of Managers Create and present annual budgets for both condo and rental properties
- Collect and monitor all income, including rent, collections and delinquencies
- Handle accounts payable for both properties
- Review all Condo Lease Applications prior to submission to the board
- Facilitate and record all board meetings
- Oversee onsite staff members and process payroll
- Review and negotiate vendor contracts and ensure compliance
ASSISTANT PROPERTY MANAGER - 63 Wall Street/Kips Bay Court
PINNACLE CITY LIVING
12.2016 - 12.2017
- Managed day to day operations with the General Managers of 2 Luxury Residential Properties consisting of 1,700 units combined
- Processed all HPD/Tax Credit Subsidy rent payments for the section 8 component at Kips Bay Court
- Handled accounts receivable and accounts payable
- Handled all lease renewals and lease negotiations
- Monitored all delinquent accounts and addressed accordingly with legal team
- Assisted residents with their accounts and any maintenance request
- Worked closely with the Resident Manager to ensure maintenance request were taken care of in a timely manner Assisted the General Manager with capital improvement projects
LEASING AND MANAGEMENT - The Cole/Renoir House
GREYSTAR MANAGEMENT (MANAGEMENT TAKEOVER)
10.2015 - 12.2016
- Collected and kept detailed records of rental payments of 2 Luxury Rental Property consisting of 314 apartments Assisted Property Manager with Month End Closing and reports for ownership
- Monitored and documented all income, including delinquencies
- Updated resident and unit information in BuildingLink
- Worked directly with Maintenance Supervisor and the maintenance team to handle all resident work orders and ensured follow through
- Handled resident complaints and concerns personally to ensure proper handling
- Managed all day-to-day activities involving scheduling reservations, subcontractors, and vendors
- Conducted apartment tours for potential residents and answered any questions
- Managed overall resident relations, including promoting resident satisfaction and streamlining services delivery
LEASING REPRESENTATIVE - The Cole/Renoir House
ROSE ASSOCIATES
07.2015 - 10.2015
- Collected and kept careful records of rental payments of 2 Luxury Rental Property consisting of 314 apartments.
- Helped Property Manager with Month End Closing and reports for ownership
- Monitored and documented all income, including delinquencies
- Updated resident and unit information in BuildingLink
- Worked directly with Maintenance Supervisor and the maintenance team to handle all resident work orders Handled resident complaints and concerns personally to verify they were properly handled
- Managed all day-to-day activities involving scheduling reservations, subcontractors, vendors and any property management issues
- Conducted apartment tours for potential residents and answered any questions
- Managed overall resident relations, including promoting resident satisfaction and streamlining services delivery
SENIOR LEASING AGENT - Lenox Terrace
OLNICK ORGANIZATION
04.2015 - 07.2015
- Screened and processed applications for approvals
- Showed vacant units to prospects and worked with real estate brokers to lease units
- Handled all rent negotiations with prospective applicants
- Drafted both Rent Stabilized and Market Rate leases as well as facilitated lease signings
- Updated vacancy report on a daily basis
- Worked closely with the Super and Assistant Super to make sure apartments were ready to be rented Worked with Leasing Manager and VP of Residential regarding renovations
- Handled all email and phone inquiries regarding apartment rentals with Leasing Manager for partial renovation
ASSISTANT PROPERTY MANAGER - 250N10
LCOR INC
10.2014 - 04.2015
- Collected and kept careful records of rental payments of a 234 Luxury Rental Property
- Monitored and documented all income, including delinquencies
- Updated resident and unit information in BuildingLink
- Workeddirectly with Maintenance Supervisor and the maintenance team to handle all resident work orders Managed all day-to-day activities involving scheduling reservations, subcontractors, vendors and any property management issues
- Managed overall resident relations, including promoting resident satisfaction and streamlining services delivery Showed units to potential residents and answered questions about the community.
- Scheduled and facilitated lease signings
SENIOR LICESENCED REAL ESTATE SALESPERSON - New York City
CITI HABITATS
09.2011 - 01.2014
- Rented and sold numerous properties in the NYC area as a real estate salesperson
REAL ESTATE SALESPERSON - New York City
ARDOR REAL ESTATE
02.2006 - 09.2011
- Rented and sold numerous properties in the NYC area as a real estate salesperson
Skills
- Multi-Family Property Management
- Knowledge of Leasing and Market Conditions
- Resident Satisfaction
- Lease Sublets/Replacements
- Staff Management
- Rent Collection
- StreetEasy/Nestio/AdKast
- Microsoft Office
- Yardi/MRI
- StrongRoom/Eunify/Ops Technology
- BuildingLink
- KeyLink/KeyTrak
- Entrata/On-Site
- RentCafe/ClickPay
Timeline
GENERAL MANAGER - The Willoughby (Phase I)
ROSE ASSOCIATES
10.2021 - Current
GENERAL MANAGER - Instrata Mercedes House/Park Slope/Brooklyn Heights
BOZZUTO MANAGEMENT COMPANY
01.2020 - 10.2021
PROPERTY MANAGER
PINNACLE CITY LIVING
12.2017 - 12.2020
ASSISTANT PROPERTY MANAGER - 63 Wall Street/Kips Bay Court
PINNACLE CITY LIVING
12.2016 - 12.2017
LEASING AND MANAGEMENT - The Cole/Renoir House
GREYSTAR MANAGEMENT (MANAGEMENT TAKEOVER)
10.2015 - 12.2016
LEASING REPRESENTATIVE - The Cole/Renoir House
ROSE ASSOCIATES
07.2015 - 10.2015
SENIOR LEASING AGENT - Lenox Terrace
OLNICK ORGANIZATION
04.2015 - 07.2015
ASSISTANT PROPERTY MANAGER - 250N10
LCOR INC
10.2014 - 04.2015
SENIOR LICESENCED REAL ESTATE SALESPERSON - New York City
CITI HABITATS
09.2011 - 01.2014
REAL ESTATE SALESPERSON - New York City
ARDOR REAL ESTATE
02.2006 - 09.2011
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