Estar Ducksworth
Duluth,United States
Summary
Veteran Program manager bringing many years of business operations experience. Adept at leading projects from development to delivery. Effective people manager and big-picture thinker. Administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Manager
Practice solutions 360
Duluth, GA
02.2019 - Current
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Reviewed files and records to obtain information and respond to requests.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Assisted in recruiting, onboarding and training new employees.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Delegated work to staff, setting priorities and goals.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
Office Manager
Foot and ankle center
Smyrna, GA
01.2018 - 01.2019
- Reviewed files and records to obtain information and respond to requests.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
Administrative Assistant
U.S NAVY
Eglin, FL
08.2015 - 12.2017
- Scheduled appointments between clients and customers and internal staff members.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Directed customer inquiries to appropriate department personnel.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Education
High School Diploma -
Duluth High
Duluth, GA08-2015
Some College (No Degree) - Medical Assisting
Woodruff Medical Testing And Training
Duluth, GASkills
- Staff hiring
- Bookkeeping
- Billing
- Vendor engagement
- Payroll processing
- Budgetary planning
- Organizational skills
Certification
- Epic Certification
Timeline
Office Manager
Practice solutions 360
02.2019 - Current
Office Manager
Foot and ankle center
01.2018 - 01.2019
Administrative Assistant
U.S NAVY
08.2015 - 12.2017
- Epic Certification
High School Diploma -
Duluth High
Some College (No Degree) - Medical Assisting
Woodruff Medical Testing And Training
Similar Profiles
Elliott CurtisElliott Curtis
Business Development, Western Canada at Environmental 360 SolutionsBusiness Development, Western Canada at Environmental 360 Solutions
Jordan RoseJordan Rose
Sr. Specialist, Compliance & Operational Screening at Staffing 360 Solutions, IncSr. Specialist, Compliance & Operational Screening at Staffing 360 Solutions, Inc
Jennifer SalazarJennifer Salazar
Administrator/Bookkeeper at 360 PLUMBING AND GAS SOLUTIONSAdministrator/Bookkeeper at 360 PLUMBING AND GAS SOLUTIONS